Jr IT Support Specialist - Overnight Shift (28763)

Dahl Consulting; Anoka (MN); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Comprehensive benefits package

Hands-on support opportunities

Job summary

A leading global manufacturer is seeking a Jr IT Support Specialist for the night shift. This role requires 2+ years of experience in IT support for Windows and iOS. The ideal candidate will have strong problem-solving skills and be proficient with tools like SCCM and Azure AD. Responsibilities include troubleshooting issues and providing remote support. Opportunities for professional growth and a benefits package are offered. Join us to ensure smooth IT operations in a dynamic environment.

Qualifications

• 2+ years of experience supporting Windows and iOS environments in large enterprises.
• Proficiency with Windows 10/11, Office 365, iOS, and device management.
• Strong problem-solving and advanced troubleshooting skills.

Responsibilities

• Address assigned technical issues using problem-solving skills.
• Collaborate effectively with team members and leadership for IT support.
• Troubleshoot hardware, software, network, and operating system issues.

Skills

Windows support

iOS support

Problem-solving skills

Verbal communication

Written communication

Documentation skills

Education

2+ years experience in IT support

Tools

SCCM

Azure AD

Active Directory

Office 365

Ticket management systems

Job description

Jr IT Support Specialist - Overnight Shift (28763)

This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $28.00/hr

Title: Jr. IT Support Specialist

Job Type: Contract (3 months)

Compensation: $20–28/hr W2

Industry: Electrical Connection & Protection Solutions

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About the Role

We are seeking a Junior IT Support Specialist to join a leading global manufacturer specializing in electrical connection and protection solutions. This will cover the night shift (Monday-Friday).This role is ideal for someone passionate about technology and eager to provide hands‑on support in a dynamic production environment. You will play a key role in troubleshooting and resolving technical issues, ensuring smooth operations across hardware, software, and networking systems.

Job Description

• Address assigned technical issues using problem‑solving skills.
• Escalate complex tasks to Senior Support Specialists when advanced technical expertise is required.
• Collaborate effectively with team members and leadership to understand IT support needs and processes.
• Troubleshoot hardware, software, network, and operating system issues.
• Take ownership of assigned issues to ensure timely resolution according to SLA.
• Analyze, diagnose and resolve end‑user problems, providing remote support using standard tools.
• Expedite issue resolution by coordinating with team members and management.
• Accurately document troubleshooting steps and resolutions.
• Develop and submit knowledge base articles for review and approval.
• Provide on‑call support during non‑business hours when needed.
• Perform IT support and project tasks as assigned, including walking the production floor to troubleshoot and resolve issues.

Qualifications

• Required 2+ years of experience supporting Windows and iOS environments in large enterprises.
• Experience covering night shifts as an IT support professional.
• Proficiency with Windows 10/11, Office 365, iOS, and device management.
• Knowledge of SCCM, Azure AD, Active Directory, and O365.
• Experience with disk imaging, including PXE booting devices using SCCM.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Ability to support deployment and changes to networking infrastructure.
• Strong problem‑solving and advanced troubleshooting skills.
• Excellent written and verbal communication abilities.
• Detail‑oriented with strong documentation skills.
• Ability to manage customer relationships with professionalism and poise.
• Physical ability to meet role demands, including imaging PCs and walking the production floor multiple times per shift.
• Experience with ticket management systems (Fresh Service experience a plus).
• Preferred Strong desire to continuously expand technical knowledge.
• Experience maintaining accurate IT asset inventory.
• Ability to work independently in a fast‑paced environment.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How to Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile‑friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Seniority level

Associate

Employment type

Contract

Job function

• Information Technology
• Electrical Equipment Manufacturing