Support Analyst 1

Kforce Inc; Salt Lake City (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Kforce Inc in Salt Lake City is seeking a Support Analyst I to join the IT team. This role is ideal for someone early in their IT career who is passionate about technology and delivering great customer service.

You will handle first-level support, troubleshoot Microsoft 365, imaging, and AD tasks, and work within a service desk environment. The position offers on-site work with opportunities to grow skills in deployment tools and IT operations.

Qualifications

• Associate degree or equivalent experience in IT.
• 0–2 years in technical support or help desk.
• Experience with Microsoft 365 apps and imaging devices.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems.
• Troubleshoot hardware, software, OS, and M365 issues.
• Create and resolve service desk tickets meeting SLAs.
• Assist with Active Directory user and group management.
• Configure and image laptops/desktops for deployment.
• Support Teams apps including OneDrive and SharePoint Online.
• Document issues and resolutions; suggest process improvements.
• Deliver excellent customer service and end-user experience.

Skills

Microsoft 365

Ticketing system

Active Directory

Windows OS

Imaging laptops

Communication

Customer service

Education

Associate’s degree in IT or related field

Tools

ServiceDesk Plus

SmartDeploy

PDQ Connect

PowerShell

Job description

Responsibilities

Kforce has a client in Salt Lake City, UT that is seeking a Support Analyst I to join their growing IT team. This is an excellent opportunity for someone early in their IT career who is passionate about technology.

• Provide first-level technical support for end users via phone, email, and ticketing systems
• Troubleshoot hardware, software, operating system, and Microsoft 365-related issues
• Create, manage, and resolve service desk tickets while meeting established service levels
• Support user account administration, including Active Directory user and group management
• Configure, deploy, image, and reimage laptops and desktop computers
• Assist with Microsoft 365 applications, including OneDrive and SharePoint Online
• Support endpoint deployment and management tools used across the organization
• Document technical issues, resolutions, and support procedures
• Collaborate with team members to identify and implement process improvements
• Deliver outstanding customer service and ensure a positive end-user experience

Requirements

• Associate's degree in Information Technology or a related field, or an equivalent combination of education and experience
• 0-2 years of experience in a technical support, desktop support, or help desk environment
• Experience supporting Microsoft 365 applications, including OneDrive and SharePoint Online
• Experience imaging and reimaging laptops and desktop computers
• Experience working with a ticketing or service desk platform
• Basic understanding of Active Directory user and group administration
• Working knowledge of Windows desktop operating systems
• Strong verbal and written communication skills with a customer-focused mindset

Preferred Qualifications

• Experience with ServiceDesk Plus or similar IT service management tools
• Experience using SmartDeploy or other imaging/deployment solutions
• Basic PowerShell scripting knowledge
• Familiarity with endpoint deployment and management tools such as PDQ Connect

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.