Support Agent

HRM Direct Middleware Test Company; California (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

HRM Direct Middleware Test Company is seeking a dedicated Support Agent to join our team and deliver exceptional service to clients. You will handle inquiries by phone, email, or in person, assess needs, and provide accurate information using the proper tools.

You will maintain records of interactions, adhere to policies, and strive to engage customers. The ideal candidate brings strong communication skills, experience with CRM systems, and the ability to multitask and prioritize in a fast-paced

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in-person.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Skills

Customer support

Active listening

CRM systems

Customer orientation

Communication skills

Time management

Job description

Job Summary

We are seeking a Support Agent to join our team and provide excellent customer service to our clients. The Support Agent will be responsible for assisting customers with inquiries, resolving technical issues, and ensuring customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in-person.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.