Customer Service Representative

Q5 Connections; Anniston (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service firm in Anniston, Alabama, is seeking a Customer Service Representative to provide exceptional service to clients. The role includes handling inquiries, troubleshooting product issues, and maintaining customer records. Ideal candidates will have prior customer service experience and excellent communication skills. This position is open only to individuals authorized to work in the United States.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Document and update customer records based on interactions.

Skills

Customer service experience

Communication skills

Problem-solving skills

Multitasking ability

Rapport building

Job description

About the job Customer Service Representative

We are seeking a Customer Service Agent to join our team! A customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Manage large amounts of incoming calls
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to work at least 15 hours minimum per week
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

This position is currently only open for individuals authorized to work in the United States.