Live Chat Agent

Innotech; United States; Hybrid; USD 30,000 - 45,000; Full time

Job summary

A leading customer service firm is seeking a skilled Live Chat Agent to provide exceptional service through a live chat platform. You will handle inquiries, provide accurate information, and build strong relationships with customers. Ideal candidates will have customer support experience, strong communication skills, and a high school degree. This role offers an opportunity to solve problems and enhance customer satisfaction.

Qualifications

• Proven customer support experience or client service experience.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.

Responsibilities

• Handle customer inquiries promptly via live chat.
• Provide comprehensive information using the right methods/tools.
• Build sustainable relationships and trust with customers.

Skills

Customer support experience

Active listening

Communication skills

Time management

Education

High school degree

Tools

CRM systems

Job description

Overview

We are seeking a skilled Live Chat Agent to join our team. Your primary role will be to provide exceptional customer service by handling inquiries via our live chat platform. You'll be the face of our brand, directly impacting our reputation and customer satisfaction.

Responsibilities

• Handle customer inquiries promptly via live chat.
• Provide accurate, valid, and comprehensive information by using the right methods/tools.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Meet personal/customer service team targets and call handling quotas.
• This position offers an opportunity to interact directly with customers, solve problems, and represent our company. If you have a knack for customer service and enjoy helping others, we'd love to hear from you.

Requirements and Skills

• Proven customer support experience or experience as a client service representative is a plus.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree.