Support Administrator

Synerfac Technical Staffing; High Point (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Transportation Company in High Point, NC seeks a Support Administrator to handle incoming calls, route inquiries, and support daily administrative tasks.

The role requires accurate data entry into multiple systems, timely follow-ups, documentation, and frontline customer service for internal teams amid a steady call volume.

Qualifications

• 1 year of administrative experience preferred.
• Experience answering phone calls and speaking with customers.
• Strong computer literacy and reporting skills.

Responsibilities

• Be the first point of contact for incoming calls.
• Enter information into company computer systems accurately.
• Perform customer follow ups and maintain documentation.
• Provide day-to-day customer service support to internal teams.

Skills

Phone handling

Customer service

Organization

Reporting

Computer literacy

Tools

Purchase Orders

Job description

Position: Support Administrator
Location: High Point, NC
Company: Transportation Company
Description: The Admin will serve as the first point of contact for all incoming calls, ensuring they are answered promptly and directed to the appropriate person or department. This role is responsible for accurately entering information into the computer systems, customer follow ups and documentation, and providing day to day customer service support. The ideal candidate is highly organized, comfortable working within multiple computer systems, and able to effectively support internal teams while managing a volume of calls and administrative tasks.

Job Requirements

Requirements

• 1 year experience doing administrative tasks preferred.
• Must have experience answering phone calls and speaking with customers.
• Must have computer literacy.
• Must have strong reporting and organization skills.
• Experience with Purchase Orders is a plus.

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