Support Account Manager (Fully Remote)

Motive; United States; À distance; USD 55 000 - 85 000; Plein temps

Résumé du poste

Motive seeks a customer operations professional to own and drive end-to-end case management, ensuring clear ownership, defined next steps, and continuous progress across customer accounts.

You will partner with Account Managers, TAMs, and cross-functional teams to deliver a seamless support experience, drive proactive outreach on known issues, and reduce reactive support volume. Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles.

Qualifications

• At least 1 year in Technical Support or customer-facing operations.
• Ability to explain technical concepts to diverse audiences.
• Experience with support systems like Salesforce, Jira, and Slack.

Responsabilités

• Own and drive end-to-end case management, ensuring clear ownership, defined next steps, and continuous progress.
• Partner with Account Managers, TAMs, and cross-functional teams to ensure a seamless support experience.
• Lead proactive outreach campaigns on known issues to improve customer experience and reduce reactive support volume.

Connaissances

Technical Support

Communication

Case management

Salesforce

Jira

Outils

Salesforce

Jira

Slack

Spreadsheets

Description du poste

• You will act as a key point of coordination across customers and internal teams, ensuring visibility, progress, and timely resolution of support cases.
• You will proactively manage a portfolio of customer accounts by monitoring case health, driving accountability, and maintaining clear communication.

What You'll Do:

• Own and drive end-to-end case management, ensuring clear ownership, defined next steps, and continuous progress.
• Partner with Account Managers, TAMs, and cross-functional teams to ensure a seamless support experience.
• Lead proactive outreach campaigns on known issues to improve customer experience and reduce reactive support volume.

What We're Looking For:

• At least one year experience in Technical Support, Customer Support, Account Management, or a similar customer-facing operations role.
• Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Demonstrated case management discipline, analytical thinking, and comfort working across support systems like Salesforce, Jira, Slack, and spreadsheets.

Motive

Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. Over one million drivers and 100,000 companies trust Motive's integrated platform to power operations, prevent accidents, and reduce costs.