Proactive Support Account Manager

Motive; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

Motive seeks a customer operations professional to own and drive end-to-end case management, ensuring clear ownership, defined next steps, and continuous progress across customer accounts.

You will partner with Account Managers, TAMs, and cross-functional teams to deliver a seamless support experience, drive proactive outreach on known issues, and reduce reactive support volume. Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles.

Qualifications

• At least 1 year in Technical Support or customer-facing operations.
• Ability to explain technical concepts to diverse audiences.
• Experience with support systems like Salesforce, Jira, and Slack.

Responsibilities

• Own and drive end-to-end case management, ensuring clear ownership, defined next steps, and continuous progress.
• Partner with Account Managers, TAMs, and cross-functional teams to ensure a seamless support experience.
• Lead proactive outreach campaigns on known issues to improve customer experience and reduce reactive support volume.

Skills

Technical Support

Communication

Case management

Salesforce

Jira

Tools

Salesforce

Jira

Slack

Spreadsheets

Job description

Motive seeks a customer operations professional to own and drive end-to-end case management, ensuring clear ownership, defined next steps, and continuous progress across customer accounts.

You will partner with Account Managers, TAMs, and cross-functional teams to deliver a seamless support experience, drive proactive outreach on known issues, and reduce reactive support volume. Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles.