Support

Level99; Tysons (VA); On-site; USD 20,664 - 24,796; Full time

Job summary

Level99 is seeking a hospitality-focused team member to support guest experiences in a fast-paced environment in Tysons, VA. You will handle dine-in, takeout, and delivery orders, expedite orders between pickup and dining areas, and ensure guest satisfaction through proactive service.

Ideal candidates are multilingual, energetic, and able to work flexible schedules including weekends and holidays. Prior BOH or FOH experience is a plus, with a commitment to hospitality excellence and teamwork.

Qualifications

• Must be 18 or older.
• Flexible schedule including days, nights, weekends and holidays.
• Previous BOH or FOH experience preferred.
• Able to stand, walk, and lift up to 50 pounds as needed.

Responsibilities

• Review and understand all guest orders (dine-in, takeout, delivery).
• Expedite the correct window for counter pickup and dining room orders.
• Interact with guests at pickup and tables to ensure satisfaction.
• Deliver food to tables and assist with clearing dishes as needed.

Skills

Multilingual

Hospitality

Communication

Attention to detail

Job description

OVERVIEW

At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies.

RESPONSIBILITIES & QUALIFICATIONS

• Review and understand all guest orders, including in-restaurant dining, takeout and delivery
• Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly
• Interact with guests at the pickup counter to ensure all needs and expectations are met
• Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met
• Replenish sauces, ramekins, and specific containers designated to specific service areas
• Communicate effectively to both front of house and back of house teams
• Receive, check and pack all guest takeout orders
• Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
• Keep a close eye on quality, consistency, and ticket times
• Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation
• Organized, thorough, and precise
• Analytical and systematic thinking
• Understanding of ticket times and kitchen metrics
• Knowledge of health and sanitation code and policies
• High integrity and professionalism
• Positive, joyful, upbeat, and energetic attitude – leading by example
• Passion for hospitality
• Must be 18 or older
• Multilingual
• Previous BOH or FOH experience
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

IDEAL CANDIDATE

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• High tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Obsessive about getting the details right the first time
• High energy personality, typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.