Support

Doist; Lake Buena Vista (FL); On-site; USD 20,664 - 24,796; Full time

Job summary

Level99 Entertainment in Lake Buena Vista is seeking a dedicated Support team member to provide outstanding hospitality to guests. Responsibilities include expediting food orders, ensuring quality service, and effectively communicating with team members. Ideal candidates will have strong organizational skills, a positive attitude, and the ability to work in a fast-paced environment. Flexibility in scheduling is required, and candidates must be able to lift up to 50 pounds. Join the Level99 team for a fun, energetic workplace experience.

Qualifications

• Ability to work a flexible schedule, including weekends and holidays.
• Able to handle physical labor including lifting up to 50 pounds.
• Positive and energetic attitude with a passion for hospitality.

Responsibilities

• Provide hospitality to all guests in the restaurant and entertainment areas.
• Expedite food orders and ensure quality service.
• Communicate effectively with team members to meet guest needs.

Skills

Organized

Attention to detail

Customer service

Team communication

Ability to work under pressure

Job description

Location

Disney Springs, FL (coming this summer)

OVERVIEW

At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well‑stocked with supplies.

RESPONSIBILITIES

• Review and understand all guest orders, including in‑restaurant dining, takeout and delivery
• Distinguish between guest‑facing counter pickup window and main dining room orders, expediting accordingly
• Interact with guests at the pickup counter to ensure all needs and expectations are met
• Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met
• Replenish sauces, ramekins, and specific containers designated to specific service areas
• Communicate effectively to both front of house and back of house teams
• Receive, check and pack all guest takeout orders
• Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
• Keep a close eye on quality, consistency, and ticket times
• Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation

POSITION REQUIREMENTS

• Organized, thorough, and precise
• Analytical and systematic thinking
• Understanding of ticket times and kitchen metrics
• Knowledge of health and sanitation code and policies
• High integrity and professionalism
• A positive, joyful, upbeat and energetic attitude – leading by example
• Passion for hospitality
• Ability to work a flexible schedule based on business needs, including days, nights, weekends and holidays
• Able to work eight‑hour plus shifts, and stand, sit, squat or walk for extended periods, including walking up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast‑paced, ever‑changing work environment

OTHER DESIRABLE SKILLS & EXPERIENCE

• Multilingual
• Previous BOH or FOH experience

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

Level99 is an E-Verify employer.