On-site — Full-time, Part-time Natick, MA 01760

Level99; Natick (MA); On-site; USD 8,000 - 11,000; Full time

Job summary

Level99 in Natick, MA is seeking a Support/Expeditor to review dine-in, takeout, and delivery orders using our TOAST KDS expo screen. You will ensure orders are complete, correct, and aligned with Night Shift Natick's quality standards for flavor and presentation.

You’ll work closely with Front of House and Back of House teams to maintain high energy, fast pace, and attention to detail while expediting and assisting with sauces, plates, and packaging as part of our craft-focused program.

Qualifications

• Must be 18 years or older.
• Weekend availability is a MUST.
• Must be organized, thorough, and precise.
• Thrives in a high-energy environment with strong communication in English and Spanish.
• Analytical and systematic in thinking with attention to ticket times.
• Experience in BOH/FOH roles is a plus.

Responsibilities

• Review and understand all guest orders for dine-in, takeout and delivery.
• Differentiate between counter pickup and Taproom orders and expedite accordingly.
• Receive, check and pack all takeout orders.
• Monitor quality, consistency, and ticket times.
• Communicate with both front of house and back of house teams.
• Keep takeout/delivery and dining materials organized (plates, bags, boxes, labels).
• Develop knowledge of all menus and standards to ensure flavor/presentation consistency.
• Replenish sauces, ramekins, and containers for service areas.
• Direct and assist food runners in delivering food.

Skills

Weekend availability

Organization

Stamina

English/Spanish

Attention to detail

Hospitality

Ticket times knowledge

BOH/FOH experience

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

The Support/Expeditor is organized, detail oriented, and energetic, with a connection to both the Back of House team and Front of House team. Using our TOAST KDS expo screen, you will successfully review orders for BOTH of our high-volume service areas, takeout orders and delivery orders. You will be an instrumental part of making sure all orders are complete, correct and in line with Night Shift Natick's standards for quality in both flavor and presentation. The ideal candidate for this position possesses strong attention to detail and thrives in a fast paced, stimulating environment. Expo will also run food, clear tables and help with sauces, tray building, and other key components of our "craft better" food program.

The description below is for the Support/Expeditor position, but everyone works side by side. We believe in cross-training for all positions and flexibility and communication is key to success within the role.

RESPONSIBILITIES

• Review and understand all guest orders, including in-restaurant dining, takeout and delivery
• Distinguish between our guest facing counter pickup window and Taproom orders, expediting accordingly
• Receive, check and pack all guest takeout orders
• Keep a close eye on quality, consistency, and ticket times
• Communicate effectively to both front of house and back of house teams
• Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
• Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation
• Replenish sauces, ramekins, and specific containers designated to specific service areas
• Direct and assist food runners in delivering food

MUST-HAVE SKILLS

• Weekend availability is a MUST
• Organized, thorough, and precise
• Has stamina and loves a high-energy environment
• Communicates well, preferably in both English and Spanish
• Analytical and systematic in their thinking
• Maintains composure under pressure
• Passion for hospitality
• Understanding of ticket times and kitchen metrics
• Previous BOH management or line experience
• FOH management experience a plus
• Must be 18 or older

$6.75 - $6.75 an hour

This role will pay an hourly rate plus tips.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.