Support

Level99 Entertainment; McLean (VA); On-site; USD 16,000 - 25,000; Part time

Job summary

Level99 Entertainment in McLean, Virginia, seeks a dedicated Support team member to provide outstanding hospitality to guests. The role includes expediting food orders, assisting with counter pickups, and ensuring all guest needs are met.

Candidates should be organized and have a positive attitude, with an understanding of health and sanitation codes. Flexible scheduling and physical capability to handle up to 50 pounds are required.

Qualifications

• Must be 18 or older.
• Understanding of ticket times and kitchen metrics.
• Previous BOH or FOH experience is advantageous.

Responsibilities

• Expedite and deliver food orders to dining room guests.
• Interact with guests to ensure all needs are met.
• Monitor food quality and manage ticket times.

Skills

Organized

Analytical thinking

Knowledge of health and sanitation codes

Positive attitude

Multilingual

Job description

Overview

At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies.

Responsibilities

• Review and understand all guest orders, including in-restaurant dining, takeout and delivery
• Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly
• Interact with guests at the pickup counter to ensure all needs and expectations are met
• Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met; replenish sauces, ramekins, and specific containers designated to specific service areas
• Communicate effectively to both front-of-house and back-of-house teams
• Receive, check and pack all guest takeout orders
• Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
• Keep a close eye on quality, consistency, and ticket times
• Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation

Position Requirements

• Organized, thorough, and precise
• Analytical and systematic thinking
• Understanding of ticket times and kitchen metrics
• Knowledge of health and sanitation code and policies
• High integrity and professionalism
• A positive, joyful, upbeat and energetic attitude - leading by example
• Passion for hospitality
• Must be 18 or older

Other Desirable Skills & Experience

• Multilingual
• Previous BOH or FOH experience

Working Conditions

• Ability to work a flexible schedule based on business needs, which will include days, nights, weekends, and holidays
• Able to work eight-hour plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever-changing work environment

Compensation

Tip, target $16-25+ based on averages and subject to fluctuation.

EEO Statement

Level99 is an E-Verify employer.