Support

Level99; Providence (RI); On-site; USD 21,000 - 28,000; Full time

Job summary

Level99 in Providence is hiring a Support/Expeditor to coordinate orders for dine-in, takeout, and delivery. You will work closely with both the back of house and front of house teams using the TOAST KDS expo screen to ensure orders are complete, correct, and up to Level99 standards.

The role emphasizes organization, fast pace, and high energy, with a focus on ticket times, quality, and teamwork across multiple service areas. Weekend availability and bilingual communication are valued assets.

Qualifications

• Weekend availability is a MUST.
• Organized, thorough, and precise.
• Loves a high-energy environment and maintains composure.
• Bilingual in English and Spanish preferred.
• Analytical and systematic thinking for fast-paced service.
• BOH/FOH management experience is a plus.

Responsibilities

• Review and understand all guest orders for dine-in, takeout and delivery.
• Distinguish between counter pickup and Taproom orders and expedite accordingly.
• Receive, check and pack all guest takeout orders.
• Keep a close eye on quality, consistency, and ticket times.
• Communicate effectively to both front of house and back of house teams.
• Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels.
• Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation.
• Replenish sauces, ramekins, and specific containers designated to specific service areas.
• Direct and assist food runners in delivering food.
• Other tasks, as assigned

Skills

Weekend availability

Organized and precise

Stamina for high-energy environment

Bilingual English/Spanish

Analytical thinker

Ability to manage multiple tasks

Maintains composure under pressure

Hospitality passion

BOH/FOH management experience

18+ years old

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life‑size mini‑games where Players dodge axes, crack puzzles, and outsmart real‑world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player‑vs‑Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full‑service bar and award‑winning restaurant – featuring scratch‑cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

The Support/Expeditor is organized, detail oriented, and energetic, with a connection to both the Back of House team and Front of House team. Using our TOAST KDS expo screen, you will successfully review orders for BOTH of our high‑volume service areas, takeout orders and delivery orders. You will be an instrumental part of making sure all orders are complete, correct and in line with Night Shift Providence's standards for quality in both flavor and presentation. The ideal candidate for this position possesses strong attention to detail and thrives in a fast paced, stimulating environment. Expo will also run food, clear tables and help with sauces, tray building, and other key components of our "craft better" food program.

The description below is for the Support/Expeditor position, but everyone works side by side. We believe in cross‑training for all positions and flexibility and communication is key to success within the role.

RESPONSIBILITIES

• Review and understand all guest orders, including in‑restaurant dining, takeout and delivery
• Distinguish between our guest facing counter pickup window and Taproom orders, expediting accordingly
• Receive, check and pack all guest takeout orders
• Keep a close eye on quality, consistency, and ticket times
• Communicate effectively to both front of house and back of house teams
• Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
• Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation
• Replenish sauces, ramekins, and specific containers designated to specific service areas
• Direct and assist food runners in delivering food
• Other tasks, as assigned

MUST-HAVE SKILLS

• Weekend availability is a MUST
• Organized, thorough, and precise
• Has stamina and loves a high‑energy environment
• Communicates well, preferably in both English and Spanish
• Analytical and systematic in their thinking
• Maintains composure under pressure
• Passion for hospitality
• Understanding of ticket times and kitchen metrics
• Previous BOH management or line experience
• FOH management experience a plus
• Must be 18 or older
• A positive, joyful, upbeat and energetic attitude – leading by example

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.