Support

Level99; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Level99 Disney Springs, FL is seeking a Support Team Member to provide outstanding hospitality, expedite food orders, and assist guests at the counter and dining areas. You will help with takeout orders, monitor ticket times, and keep service areas stocked.

Responsibilities include running food to tables, assisting guests, and maintaining knowledge of menus and standards. Flexibility for days, nights, weekends, and holidays is required.

Qualifications

• Organized and precise in handling guest orders and operations.
• Analytical and systematic thinking to monitor ticket times.
• Strong customer service mindset for hospitality settings.
• Good communication with front of house and back of house teams.

Responsibilities

• Review and understand all guest orders for dine-in, takeout, and delivery.
• Distinguish between pickup and dining orders and expedite accordingly.
• Interacting with guests at the pickup counter to meet needs.
• Run food to tables, clear dishes, and ensure guest satisfaction.
• Replenish supplies and keep takeout/delivery areas organized.
• Communicate effectively with all staff and teams.
• Receive, check and pack all guest takeout orders.
• Monitor quality, ticket times, and menu knowledge.

Skills

Organized

Analytical thinking

Customer service

Team communication

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-size mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

Level99 Disney Springs, FL - Now Open!

OVERVIEW

At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies.

RESPONSIBILITIES

• Review and understand all guest orders, including in-restaurant dining, takeout and delivery
• Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly
• Interacting with guests at the pickup counter to ensure all needs and expectations are met
• Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met
• Replenish sauces, ramekins, and specific containers designated to specific service areas
• Communicate effectively to both front of house and back of house teams
• Receive, check and pack all guest takeout orders
• Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
• Keep a close eye on quality, consistency, and ticket times
• Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation

POSITION REQUIREMENTS

• Organized, thorough, and precise
• Analytical and systematic thinking
• Understanding of ticket times and kitchen metrics
• Knowledge of health and sanitation code and policies
• High integrity and professionalism
• A positive, joyful, upbeat and energetic attitude - leading by example
• Passion for hospitality
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

OTHER DESIRABLE SKILLS & EXPERIENCE

• Multilingual
• Previous BOH or FOH experience

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU...

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.