Supply Chain Services Coordinator

Lenovo Inc.; Whitsett (NC); Vor Ort; USD 85.000 - 115.000; Vollzeit

Zusammenfassung

Lenovo’s Whitsett, NC facility seeks a Factory Experience Program Manager to develop, manage, and scale factory engagement programs that showcase manufacturing, supply chain, quality, and innovation to customers and partners. You will be the primary focal point for customer-facing visits, ensuring a seamless end-to-end experience from opportunity through visit execution and reporting.

You will partner with Sales, Marketing, EBC, Manufacturing Operations, Quality, Engineering, and Supply Chain to

Qualifikationen

• Bachelor’s degree in Supply Chain Management, or related field.
• Organized, able to manage multiple projects, and collaborate cross-functionally.

Aufgaben

• Own and manage the Factory Experience Program strategy, roadmap, governance, and execution.
• Develop scalable processes, standards, and best practices across manufacturing locations.
• Drive continuous improvement initiatives that enhance visitor engagement and operational efficiency.
• Establish and maintain program KPIs and reporting mechanisms.
• Serve as primary contact for customer, partner, and executive factory visits.
• Collaborate with Sales, Marketing, and EBC teams to identify opportunities.
• Design customized agendas aligned with customer interests and business objectives.
• Coordinate executive meetings, SME presentations, facility tours, demonstrations, and networking events.
• Lead all planning and execution activities for factory experiences.
• Coordinate logistics including scheduling, transportation, meeting facilities, catering, security, visitor access, and accommodations.
• Ensure a world-class visitor experience reflecting Lenovo's brand and excellence.
• Conduct or coordinate manufacturing and supply chain tours.
• Partner with Manufacturing, Quality, Engineering, Supply Chain, Sustainability, and Product teams to develop content.
• Align stakeholders on visit objectives and deliverables.
• Coordinate presentation development and demonstrations across organizations.
• Manage escalation and issue resolution before and during visits.
• Capture visitor feedback and satisfaction metrics.
• Analyze trends and program impact.
• Produce quarterly leadership reports on performance and improvement opportunities.
• Track pipeline influence and cost management.
• Manage program budgets and visit-related expenses.
• Support pricing, quotations, and cost recovery processes.
• Ensure accurate reconciliation and reporting of event costs.
• Increase awareness of Factory Experience services.
• Develop promotional materials and success stories.
• Identify opportunities to expand offerings and site participation.

Kenntnisse

Organized

Project management

Cross-functional collaboration

Ausbildung

Bachelor's degree in Supply Chain Management

Jobbeschreibung

* United States of America - North Carolina - Whitsett

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Position Summary

The Factory Experience Program Manager is responsible for developing, managing, and scaling world-class factory experience programs that showcase Lenovo's manufacturing, supply chain, quality, and innovation capabilities to customers, partners, executives, and internal stakeholders. The role serves as the primary focal point for customer-facing factory engagements, ensuring a seamless end-to-end experience from opportunity identification through visit execution, reporting, and continuous improvement.

This position works closely with Sales, Marketing, Executive Briefing Centers (EBC), Manufacturing Operations, Quality, Engineering, Supply Chain, and Site Leadership teams to deliver engaging experiences that strengthen customer relationships, support revenue growth, and highlight Lenovo's manufacturing excellence.

The role will take place in our facility in Whitsett, North Carolina

Key Responsibilities:

• Own and manage the Factory Experience Program strategy, roadmap, governance, and execution.
• Develop scalable processes, standards, and best practices across manufacturing locations.
• Drive continuous improvement initiatives that enhance visitor engagement and operational efficiency.
• Establish and maintain program KPIs and reporting mechanisms.
• Serve as primary point of contact for customer, partner, and executive factory visits.
• Collaborate with Sales, Marketing, and EBC teams to identify and support strategic opportunities.
• Design customized agendas aligned with customer interests and business objectives.
• Coordinate executive meetings, SME presentations, facility tours, demonstrations, and networking events.

End-to-End Visit Management

• Lead all planning and execution activities for factory experiences.
• Coordinate logistics including scheduling, transportation, meeting facilities, catering, security, visitor access, and accommodations.
• Ensure a world-class visitor experience that reflects Lenovo's brand and operational excellence.
• Conduct or coordinate manufacturing and supply chain tours.

Cross-Functional Coordination

• Partner with Manufacturing, Quality, Engineering, Supply Chain, Sustainability, and Product teams to develop engagement content.
• Align stakeholders on visit objectives, deliverables, and customer requirements.
• Coordinate presentation development and demonstrations across multiple organizations.
• Manage escalation and issue resolution before and during customer visits.

Analytics & Reporting

• Capture visitor feedback and satisfaction metrics.
• Analyze trends, engagement effectiveness, and business impact.
• Produce quarterly reports for leadership highlighting program performance and improvement opportunities.
• Track pipeline influence, customer engagement outcomes, and cost management.
• Manage program budgets and visit-related expenses.
• Support pricing, quotations, and cost recovery processes where applicable.
• Ensure accurate reconciliation and reporting of event costs.

Marketing & Program Growth

• Increase awareness and adoption of Factory Experience services.
• Develop promotional materials and success stories.
• Identify opportunities to expand program offerings and site participation.
• Benchmark industry best practices to maintain a competitive customer experience.
  

Basic Qualifications:

• Bachelor's degree in Supply Chain Management, or related
• 1+ year experience in Supply Chain, Manufacturing, Logistics, etc

Preferred Qualifications:

• Organized
• Able to manage multiple projects at once
• Able to collaborate cross functionally

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * United States of America - North Carolina - Whitsett

If you require an accommodation to complete this application, please contact [e-mail]