Supply Chain Services Coordinator

Lenovo

Whitsett (NC)

On-site

USD 90,000 - 120,000

Full time

42 hours ago

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Job summary

Lenovo is seeking a Factory Experience Program Manager in Whitsett, NC, to develop and scale factory engagement programs that showcase manufacturing, supply chain, quality, and innovation capabilities to customers and partners.

You will lead cross-functional teams to deliver end-to-end experiences, from opportunity identification through visit execution and continuous improvement, in Lenovo's Whitsett facility.

Qualifications

Bachelor's degree in supply chain, operations, or related field required.
1+ year experience in supply chain, manufacturing, logistics, or related areas preferred.
Strong coordination, communication, and stakeholder management skills.

Responsibilities

Lead and manage the Factory Experience Program strategy, roadmap, governance, and execution.
Collaborate with Sales, Marketing, EBC, Manufacturing Operations, Quality, Engineering, and Supply Chain.
Design engaging agendas and coordinate visits, tours, and related events.
Oversee end-to-end visit planning, logistics, catering, security, and accommodations.
Coordinate content with cross-functional teams and manage escalations during visits.
Capture visitor feedback, analyze engagement, and report program performance.
Manage program budgets, pricing support, and cost reporting.

Skills

Supply chain operations

Cross-functional collaboration

Project management

Education

Bachelor's degree in Supply Chain Management

Job description

General Information

Req #: WD00102570

Career area: Engineering

Country/Region: United States of America

State: North Carolina

City: Whitsett

Date: Monday, August 31, 2026

Working time: Full-time

Additional Locations

* United States of America - North Carolina - Whitsett

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Position Summary

The Factory Experience Program Manager is responsible for developing, managing, and scaling world-class factory experience programs that showcase Lenovo's manufacturing, supply chain, quality, and innovation capabilities to customers, partners, executives, and internal stakeholders. The role serves as the primary focal point for customer-facing factory engagements, ensuring a seamless end-to-end experience from opportunity identification through visit execution, reporting, and continuous improvement.

This position works closely with Sales, Marketing, Executive Briefing Centers (EBC), Manufacturing Operations, Quality, Engineering, Supply Chain, and Site Leadership teams to deliver engaging experiences that strengthen customer relationships, support revenue growth, and highlight Lenovo's manufacturing excellence.

The role will take place in our facility in Whitsett, North Carolina

Key Responsibilities:

Program Leadership

Own and manage the Factory Experience Program strategy, roadmap, governance, and execution.
Develop scalable processes, standards, and best practices across manufacturing locations.
Drive continuous improvement initiatives that enhance visitor engagement and operational efficiency.
Establish and maintain program KPIs and reporting mechanisms.

Customer & Executive Engagement

Serve as primary point of contact for customer, partner, and executive factory visits.
Collaborate with Sales, Marketing, and EBC teams to identify and support strategic opportunities.
Design customized agendas aligned with customer interests and business objectives.
Coordinate executive meetings, SME presentations, facility tours, demonstrations, and networking events.

End-to-End Visit Management

Lead all planning and execution activities for factory experiences.
Coordinate logistics including scheduling, transportation, meeting facilities, catering, security, visitor access, and accommodations.
Ensure a world-class visitor experience that reflects Lenovo's brand and operational excellence.
Conduct or coordinate manufacturing and supply chain tours.

Cross-Functional Coordination

Partner with Manufacturing, Quality, Engineering, Supply Chain, Sustainability, and Product teams to develop engagement content.
Align stakeholders on visit objectives, deliverables, and customer requirements.
Coordinate presentation development and demonstrations across multiple organizations.
Manage escalation and issue resolution before and during customer visits.

Analytics & Reporting

Capture visitor feedback and satisfaction metrics.
Analyze trends, engagement effectiveness, and business impact.
Produce quarterly reports for leadership highlighting program performance and improvement opportunities.
Track pipeline influence, customer engagement outcomes, and cost management.

Financial Management

Manage program budgets and visit-related expenses.
Support pricing, quotations, and cost recovery processes where applicable.
Ensure accurate reconciliation and reporting of event costs.

Marketing & Program Growth

Increase awareness and adoption of Factory Experience services.
Develop promotional materials and success stories.
Identify opportunities to expand program offerings and site participation.
Benchmark industry best practices to maintain a competitive customer experience.

Basic Qualifications:

Bachelor's degree in Supply Chain Management, or related
1+ year experience in Supply Chain, Manufacturing, Logistics, etc

Preferred Qualifications:

Organized
Able to manage multiple projects at once
Able to collaborate cross functionally

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations