Supply Chain Service & Planning Leader

Assa Abloy Ab; United States; Hybrid; USD 106,000 - 167,000; Full time

Benefits offered by this job

Paid time off

12 paid holidays

Job-protected leave benefits

Medical, dental, vision, and life保险

Supplemental critical illness, etc.

Health and flexible savings accounts

401(k) plan with employer matching

Job summary

ASSA ABLOY Group is seeking a Supply Planning and Customer Service Manager to lead Customer Service operations and support supply planning for the National Hardware unit. The role reports to the Sr.

Manager, Supply Chain and coordinates between customers, CS, Sales, Operations, and Supply to ensure order fulfillment, inventory visibility, and customer satisfaction. The role leads a team of four and drives inventory optimization, ERP initiatives, and continuous improvement, translating business

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics, or related field preferred.
• APICS CPIM, CSCP certifications are assets.
• 7+ years of progressive experience in supply chain, customer service, operations, or related functions.
• Minimum 3 years of experience directly managing teams of four or more employees.
• Experience leading cross-functional projects and driving operational improvements.
• Experience within manufacturing, consumer products, distribution, or related industries preferred.

Responsibilities

• Lead daily customer service operations, ensuring timely and accurate order processing, issue resolution, and customer communications.
• Establish and maintain service standards focused on enhancing customer satisfaction and operational excellence.
• Manage escalated customer concerns and collaborate cross-functionally to identify and implement solutions.
• Develop customer service strategies, metrics, and processes that support business growth and customer retention.
• Analyze customer service performance metrics and identify opportunities for process improvement and efficiency gains.
• Support inventory planning and replenishment in partnership with Demand Planning to meet customer demand and business objectives.
• Monitor supply performance indicators including inventory levels, customer fill rates, backorders, and on-time delivery.
• Collaborate with sourcing, manufacturing, logistics, and warehouse teams to ensure continuity of supply and customer fulfillment.
• Identify and escalate…
• Support annual planning processes and strategic initiatives related to inventory optimization and operational efficiency.
• Drive continuous improvement initiatives to reduce costs, improve service levels, and streamline processes.
• Lead cross-functional projects that improve customer experience and supply chain performance.
• Develop and execute departmental and individual goals that are aligned with organizational goals.
• Create executive-level reporting, dashboards, presentations, and performance reviews.
• Utilize data analytics and business insights to support decision-making and operational improvements.
• Identify technology and process enhancements that improve departmental effectiveness.
• Provide Supply Chain leadership coverage for Town Halls, QBRs, executive updates, and key meetings when required.

Skills

Strong analytical skills

Problem-solving abilities

Leadership

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Operations Management, Logistics, or related field

Tools

ERP systems

Microsoft Excel

Reporting tools

Job description

ASSA ABLOY Group is seeking a Supply Planning and Customer Service Manager to lead Customer Service operations and support supply planning for the National Hardware unit. The role reports to the Sr.

Manager, Supply Chain and coordinates between customers, CS, Sales, Operations, and Supply to ensure order fulfillment, inventory visibility, and customer satisfaction. The role leads a team of four and drives inventory optimization, ERP initiatives, and continuous improvement, translating business