Hybrid: Supply Chain Service & Planning Lead

ASSA ABLOY Entrance Systems AB; Lake Forest (CA); Hybrid; USD 106,000 - 167,000; Full time

Benefits offered by this job

Paid time off

12 paid holidays

Health, dental, vision insurance

401(k) plan with matching

Job-protected leave

Job summary

ASSA ABLOY Entrance Systems AB in Lake Forest, California, seeks a Supply Planning & Customer Service Manager to lead the customer service team and support inventory planning and supply execution. You will coordinate with Sales, Operations, and Supply to ensure on-time delivery and optimal service levels.

The role emphasizes cross-functional leadership, analytics, and process improvement across ERP systems, forecasting, and supplier collaboration.

Qualifications

• Bachelor's degree in business, operations, logistics or related field preferred.
• APICS CPIM/CSCP certifications are considered an asset.
• 7+ years of progressive experience in supply chain, customer service, operations or related functions.
• Minimum 3 years leading teams of four or more employees.
• Experience leading cross-functional projects and driving operational improvements.

Responsibilities

• Lead daily customer service operations, ensuring timely and accurate order processing and clear customer communications.
• Support inventory planning and replenishment with Demand Planning to meet customer demand.
• Drive cross-functional projects to improve customer experience and supply chain performance.
• Mentor and develop a team of four direct reports and manage performance.
• Create executive-level reporting, dashboards, and performance reviews.

Skills

Analytical thinking

Problem solving

Decision making

Cross-functional collaboration

Relationship building

Supply chain knowledge

Forecasting understanding

ERP systems proficiency

Excel and reporting tools

Multi-priority management

Education

Bachelor's degree in Business Administration/Operations Management/Logistics

APICS CPIM/CSCP certification (asset)

Tools

ERP systems

Microsoft Excel

Reporting tools

Job description

ASSA ABLOY Entrance Systems AB in Lake Forest, California, seeks a Supply Planning & Customer Service Manager to lead the customer service team and support inventory planning and supply execution. You will coordinate with Sales, Operations, and Supply to ensure on-time delivery and optimal service levels.

The role emphasizes cross-functional leadership, analytics, and process improvement across ERP systems, forecasting, and supplier collaboration.