Supply Chain & Customer Service Leader (Hybrid)
Traka Group
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Benefits offered by this job
Job summary
ASSA ABLOY Group seeks a Supply Planning & Customer Service Manager to lead Customer Service operations and support supply planning for the National Hardware unit. You will manage a four-person team and coordinate between Customer Service, Sales, Operations, and Supply to ensure order fulfillment and inventory visibility.
You will drive improvement initiatives, lead projects, and provide executive reporting while maintaining service levels and customer satisfaction.
Qualifications
- Bachelor's degree in business, operations, or related field.
- Strong customer service mindset with experience leading teams.
- Proven ability to improve service levels and drive efficiencies.
Responsibilities
- Lead daily customer service operations and ensure timely order processing.
- Manage escalated customer concerns and coordinate cross-functional solutions.
- Support inventory planning and replenishment in partnership with Demand Planning.
- Lead cross-functional projects to improve customer experience and supply chain performance.
- Develop executive-level dashboards and reporting for performance reviews.
Skills
Education
Tools
Job description
ASSA ABLOY Group seeks a Supply Planning & Customer Service Manager to lead Customer Service operations and support supply planning for the National Hardware unit. You will manage a four-person team and coordinate between Customer Service, Sales, Operations, and Supply to ensure order fulfillment and inventory visibility.
You will drive improvement initiatives, lead projects, and provide executive reporting while maintaining service levels and customer satisfaction.
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