Hybrid Supply Chain Lead: Customer Service & Planning

Assa Abloy Ab; Lake Forest (IL); Hybrid; USD 106,000 - 167,000; Full time

Benefits offered by this job

Paid time off

12 paid holidays

Health insurance

401(k) plan with employer matching

Job summary

ASSA ABLOY Group in Lake Forest, CA seeks a Supply Planning and Customer Service Manager to lead a four-person team and coordinate customer service, supply planning, and inventory for the National Hardware unit.

You will partner with Sales, Operations, and Supply to ensure order fulfillment, inventory visibility, and customer satisfaction while driving process improvements and cost reductions.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field preferred.
• APICS CPIM, CSCP, or equivalent certifications are considered an asset.
• 7+ years of progressive experience in supply chain, customer service, operations, or related business functions.
• Minimum 3 years of experience directly managing teams of four or more employees.
• Experience leading cross-functional projects and driving operational improvements.

Responsibilities

• Lead daily customer service operations, ensuring timely and accurate order processing and clear communications.
• Develop customer service strategies, metrics, and processes to support growth and retention.
• Collaborate cross-functionally to identify and implement solutions and drive service improvements.

Skills

Customer service leadership

Supply planning

Cross-functional collaboration

Data analytics

Process improvement

Education

Bachelor's degree in Business Administration or related field

APICS CPIM/CSCP certifications considered an asset

Tools

ERP systems

Microsoft Excel

Reporting tools

Job description

ASSA ABLOY Group in Lake Forest, CA seeks a Supply Planning and Customer Service Manager to lead a four-person team and coordinate customer service, supply planning, and inventory for the National Hardware unit.

You will partner with Sales, Operations, and Supply to ensure order fulfillment, inventory visibility, and customer satisfaction while driving process improvements and cost reductions.