Supply Chain Key Account Manager

Caleres, Inc.; St. Louis (MO); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Equal Opportunity Employer

Job summary

Caleres, Inc. is seeking a Supply Chain Key Account Manager to lead operations for a major national retail customer. You will manage the full order lifecycle, portal activities, and cross-functional collaboration to ensure on-time delivery and high service levels.

The role requires strong analytical skills, ERP experience (SAP/S4HANA/Fiori), and advanced Excel; Power BI experience is a plus. Hybrid HQ-based position with opportunities to optimize processes and reporting for business impact.

Qualifications

• Bachelor's degree in business, supply chain, operations, merchandising, or related field preferred.
• 3+ years of experience in supply chain, order management, or retail account operations.
• Experience supporting large national retail accounts and complex customer requirements.
• Experience with ERP systems (SAP, S4/HANA, Fiori) and reporting tools.
• Advanced Excel proficiency; experience with Power BI is a plus.

Responsibilities

• Serve as the primary operational contact for a large national retail customer across the full order lifecycle.
• Own customer portal activities: item setup, quotes, shipper setup, order maintenance.
• Coordinate order execution, shipment planning, routing, and replenishment.
• Collaborate cross-functionally with Sales, Supply Chain, Compliance, Transportation, Distribution, and Inventory teams.
• Monitor retailer requirements and ensure on-time delivery and compliance.
• Analyze performance data, identify trends, and recommend improvements.
• Prepare and present customer and operational reporting for decisions.
• Lead root-cause analysis and drive sustainable solutions.
• Support special projects and continuous improvement initiatives.
• Act as trusted advisor for assigned customer programs and operations.

Skills

Cross-functional collaboration

Analytical skills

Problem solving

Communication

Education

Bachelor's degree in Business or related field

Tools

SAP/S4HANA/Fiori

Power BI

Customer portals / order management platforms

Job description

Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.We're looking for a highly skilled Supply Chain Key Account Manager to serve as the operational lead for one of our largest and most strategic national retail customers. This is an exciting opportunity for a supply chain professional who thrives in a fast-paced environment and understands the complexities of supporting a major mass retail customer.

What You'll Do

• Serve as the primary operational contact for a large national retail customer, managing the full order lifecycle from creation through delivery.
• Own customer portal activities, including item set up, quote submission, shipper set up, order maintenance, and any other maintenance or administrative tasks.
• Coordinate order execution, shipment planning, routing, and replenishment activities to ensure on-time delivery and customer satisfaction.
• Partner cross-functionally with Sales, Supply Chain, Customer Compliance, Transportation, Distribution, and Inventory teams to proactively resolve issues and remove barriers.
• Monitor retailer requirements for packing, shipping, routing, labeling, and compliance standards while ensuring execution aligns with customer expectations.
• Analyze operational performance data, identify trends, and recommend process improvements that enhance efficiency and service levels.
• Prepare and present customer and operational reporting that supports proactive business decisions.
• Lead root-cause analysis and drive sustainable solutions for order management and supply chain challenges.
• Support special projects, process enhancements, and continuous improvement initiatives across the Order Management organization.
• Serve as a trusted advisor and subject matter expert for assigned customer programs and account operations.

What We’re Looking For

• Bachelor's degree in business, Supply Chain, Operations, Merchandising, or a related field preferred.
• 3+ years of experience in supply chain, order management, customer operations, retail account management, or related functions.
• Experience supporting large national retail accounts and navigating complex customer requirements.
• Experience working within customer retail portals, supplier systems, and order management platforms.
• Strong understanding of retailer compliance, routing guides, shipping requirements, replenishment processes, and chargeback prevention.
• Experience managing high-volume order execution for a top-tier mass merchant or large-scale retail environment.
• Proven ability to influence cross-functional teams and drive issue resolution across multiple stakeholders.
• Strong analytical skills with experience leveraging data to identify trends and solve business problems.
• Advanced proficiency in Excel and experience with ERP systems such as SAP, S4/HANA, Fiori, or similar platforms.
• Experience with Power BI or other reporting and visualization tools is a plus.

What Makes You Successful

• You thrive in a fast-moving, highly visible environment.
• You can balance operational details with strategic thinking.
• You build strong relationships across teams and with customers.
• You enjoy solving complex problems and finding ways to improve processes.
• You take ownership, communicate effectively, and deliver results.

Physical Requirements And/or Environment

Hybrid – HQ (Cube – open space)

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.