Representative, Digital Operations

Caleres, Inc.; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Caleres, Inc. in Saint Louis, MO is seeking an account operations professional to support existing accounts, drive sales profitability, and ensure flawless service across eCommerce and dropship channels.

You will collaborate with Sales, Digital Lifecycle Management and cross-functional teams, monitor pricing, assets, and site accuracy, and provide weekly inventory and pricing reports to sales leadership.

Qualifications

• Bachelor’s degree or equivalent combination of education and work experience.
• 0-2 years retail sales or wholesale experience.
• Excellent verbal communication and presentation experience.
• Ability to prioritize tasks and work in a fast pace environment.
• Strong partnering skills; problem solving and analytical skills.
• High attention to detail.
• Microsoft Office Products.
• SAP and/or BI experience a plus.

Responsibilities

• Assures the operational support of existing accounts to achieve sales and profitability goals.
• Assures exceptional service to existing accounts.
• Assures open lines of communication between order management, the retailer and the brand.
• Assures effective partnering with cross functional teams such as Sales, Digital Lifecycle Management, Costing, Demand Planning and Sales Planning for sales forecasts.
• Responsible for operational set-ups for eCommerce/Dropship business such as our own.com sites and external accounts.
• Monitor pricing, product attributes, and digital assets for accuracy and compliance with brand standards on own.com sites and external accounts.
• Work with Digital Lifecycle Management Team to ensure all product attributes, digital assets, and copy are correct in upstream systems.
• Monitor and assist Sales with pricing and price holds for drop ship accounts. Clear pricing issues as they arise in a timely manner.
• Conduct web audits to ensure styles go live online when available in our Distribution Centers.
• Provide weekly reports to Sales pertaining to inventory, market pricing, and site audits through excel/BI platforms.
• Assist on eCommerce/Dropship CORPIs as applicable
• If supporting Digital Marketplaces - Facilitate immediate resolution of any order problems with the Merchandiser, Service Manager, Account Director, Account Executive, customer, Warehouse, or EDI Department.

Skills

Verbal communication

Presentation skills

Collaboration

Problem solving

Analytical skills

Microsoft Office

Excel

SAP experience

BI experience

Attention to detail

Education

Bachelor's degree

Tools

Excel

SAP

BI

Job description

Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.

What We Do – Accountabilities

• Assures the operational support of existing accounts to achieve sales and profitability goals
• Assures exceptional service to existing accounts.
• Assures open lines of communication between order management, the retailer and the brand.
• Assures effective partnering with cross functional teams such as Sales, Digital Lifecycle Management, Costing, Demand Planning and Sales Planning for sales forecasts

Essential Functions

• Responsible for operational set-ups for eCommerce/Dropship business such as our own.com sites and external accounts.
• Monitor pricing, product attributes, and digital assets for accuracy and compliance with brand standards on own.com sites and external accounts.
• Work with Digital Lifecycle Management Team to ensure all product attributes, digital assets, and copy are correct in upstream systems.
• Monitor and assist Sales with pricing and price holds for drop ship accounts. Clear pricing issues as they arise in a timely manner.
• Conduct web audits to ensure styles go live online when available in our Distribution Centers.
• Provide weekly reports to Sales pertaining to inventory, market pricing, and site audits through excel/BI platforms.
• Assist on eCommerce/Dropship CORPIs as applicable
• If supporting Digital Marketplaces - Facilitate immediate resolution of any order problems with the Merchandiser, Service Manager, Account Director, Account Executive, customer, Warehouse, or EDI Department.

Preferred Qualifications & Education

• Bachelor’s degree, or equivalent combination of education and work experience
• Minimum of 0-2 years retail sales or wholesale experience
• Excellent verbal communication and presentation experience
• Ability to prioritize tasks and work in a fast pace environment
• Strong partnering skills; problem solving and analytical skills
• High attention to detail
• Microsoft Office Products
• SAP and/or BI Experience a Plus

Physical Requirements And/or Environment

• Office/ Cube

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud