Supply Chain Inventory Operations Manager

Asurion; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

Job summary

A leading IT services firm located in Orlando, Florida, is seeking a Supply Chain Inventory Operations Manager. This role involves managing inventory operations, leading a large team, and ensuring that inventory processes are efficient and accurate. The ideal candidate will have significant logistics experience, exceptional leadership skills, and the ability to drive improvements. This position offers competitive benefits including medical insurance and 401(k) plans.

Qualifications

• 5 years of prior logistics and cycle count experience, including supervisory level.
• Ability to coach and develop teams without direct authority.
• Familiarity with inventory control processes.

Responsibilities

• Lead a team to manage inventory counts and processes.
• Collaborate on business initiatives and process improvements.
• Prepare and present inventory metrics to senior leadership.

Skills

Organizational skills

Team leadership

Problem-solving

Excellent Excel skills

Interpersonal skills

Education

College degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Supply Chain Inventory Operations Manager

Summary: The primary responsibility of the Inventory Operations Manager is to manage the strategic direction of inventory in support of UBIF Reverse Logistics and Distribution inventory accounting, with authority for staffing, assignment, and coordination of all aspects of an effective inventory control program.

Purpose and Description: The Inventory Operations Manager is responsible for managing day‑to‑day operations, developing teams that utilize root‑cause methods to drive efficiencies in performance and internal metrics. As a Manager within Asurion, you will promote teamwork, collaboration, quality/production standards, professionalism, and integrity to ensure departmental results are delivered in accordance with Asurion Core Values.

Primary Responsibilities

• Lead a team of 40+ employees, including 2‑3 supervisors, to drive and sustain world‑class inventory counts, processes, and controls that execute cycle counting at high accuracy on a quarterly cadence.
• Develop and implement inventory processes and controls for new business ventures, Reverse Logistics and facilities as the UROC SCM organization grows, as well as various vendors, suppliers, and OEMs.
• Manage inventory movement in and out of the warehouse.
• Collaborate and support proactive business initiatives and continuous improvement opportunities within the department and across the UROC facility and greater Supply Chain organization.
• Serve as the primary contact for external, internal, and client/customer inventory auditors.
• Develop scalable practices and procedures to drive efficiencies, accountability, and accuracy of inventory on hand and core return/RMA processing in the warehouse.
• Maintain inventory accuracy performance reporting, root‑cause analysis, and process improvement progress.
• Lead teams on the floor that own core return and RMA processing, part remanufacturing, and other inventory accountability within the warehouse.
• Prepare and present metrics to senior leadership.
• Lead all physical and special inventories as required.
• Audit transaction‑processing activity.
• Develop accuracy improvement work‑plans; assist in improving transaction timeliness and reconciling system fall‑outs.
• Review and approve inventory adjustments.
• Monitor material movement process and procedures.
• Develop and implement all necessary job aids or reading materials.
• Coach employees to ensure their productivity meets or exceeds standards.
• Give guidance to other Asurion departments on physical material movement and processes.
• Perform any other duties as assigned by management.

Qualifications

• College degree or equivalent experience required.
• 5 years of prior logistics, cycle count, reconciliation experience, with at least 2 years at a supervisory level.
• Strong organizational skills, ability to lead teams, and manage time efficiently.
• Demonstrated ability to coach and develop teams without direct control.
• Highest level of ethical standards.
• Excellent interpersonal, teamwork, collaboration, verbal, written, presentation, and facilitation skills.
• Proactive, holistic thinking.
• Ability to interpret accuracy‑related performance reports and develop corrective actions.
• Experience in analyzing business processes and recommending improvements to management.
• Document and deploy processes and procedures.
• Excellent Microsoft Office Suite skills, especially advanced Excel.
• Strong problem‑solving and investigative skills.
• Experience interacting with other internal departments.
• Familiarity with supervisory concepts, practices, and procedures.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Distribution, Management, and Supply Chain

Industries

IT Services and IT Consulting, Transportation, Logistics, Supply Chain and Storage, and Computers and Electronics Manufacturing

Benefits & Perks

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Tuition assistance
• Disability insurance