Supply Chain Digital Readiness - Process Solutions Lead

CHEP USA; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Annual bonus

401K with company match

Life insurance

Tuition reimbursement

Parental leave

Job summary

CHEP USA seeks an experienced Serialization (S+) Process Solutions Lead to drive large-scale capital projects that automate and optimize the serialization ecosystem across North America and beyond.

You will partner with engineering, operations, digital and supplier teams to standardize processes, lead pilots, and scale cutting-edge serialization technology while ensuring safety, compliance and environmental goals are met.

Qualifications

• 10+ years in manufacturing, supply chain, industrial operations, automation, or logistics.
• Engineering degree in Mechanical, Electrical, or Electromechanical fields.
• Experience leading technical projects from problem identification through implementation.
• Strong collaboration across engineering, operations, digital and vendor teams.

Responsibilities

• Develop and manage large-scale capital engineering projects for automation, IoT and continuous improvement solutions.
• Collaborate with cross-functional teams (Operations, Health & Safety, Finance, Quality) and external suppliers to drive project success, managing stakeholders throughout the project lifecycle.
• Lead the preparation of Capex documents, including cost estimates, project justifications, equipment layouts, and technical specifications, ensuring projects are delivered on time and within budget.
• Manage equipment installation and commissioning, including contractor supervision, safety compliance, and ensuring adherence to environmental regulations.
• Drive continuous improvement initiatives to reduce MTBF and increase efficiency through AI, robotics, and digital twin models.
• Ensure training programs and operational documentation (as-built drawings, manuals, spare parts lists) are delivered for handover to operations.
• Maintain financial control over capital projects, forecast expenditures, and ensure fiduciary compliance throughout execution.
• Champion Zero Harm and environmental standards, meeting safety and regulatory requirements.

Skills

Process engineering

Project management

Cross-functional leadership

Continuous improvement

Stakeholder influence

Education

Engineering degree

Mechanical/Electrical specialization

Tools

Lean Six Sigma

Machine vision

RFID/Serialization

SOPs / playbooks

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Are you an engineering leader who thrives at the intersection of technology, operations, and continuous improvement? Do you enjoy solving complex challenges, influencing cross-functional teams, and driving the evolution of innovative solutions at scale? Join CHEP's Supply Chain Digital Readiness team as a Serialization (S+) Process Solutions Lead, where you'll play a pivotal role in advancing our S+ serialization ecosystem across North America and beyond. In this highly visible global role, you'll partner with engineering, operations, digital, and supplier teams to optimize processes, enhance equipment performance, lead pilot initiatives, and drive the successful scaling of cutting-edge serialization technologies. This is an opportunity to combine technical expertise, strategic thinking, and operational excellence to shape the future of supply chain innovation.

Key Responsibilities

• Develop and manage large-scale capital engineering projects for automation, IoT and continuous improvement solutions, ensuring alignment with long-term business goals and objectives.
• Collaborate with cross-functional teams (Operations, Health & Safety, Finance, Quality) and external suppliers to drive project success, managing stakeholders throughout the project lifecycle.
• Lead the preparation of Capex documents, including cost estimates, project justifications, equipment layouts, and technical specifications, ensuring projects are delivered on time and within budget.
• Manage equipment installation and commissioning, including contractor supervision, safety compliance, and ensuring adherence to all environmental regulations and legislative requirements.
• Drive continuous improvement initiatives aimed at reducing Mean Time Between Failures (MTBF) and increasing operational efficiency through the adoption of advanced technologies like AI, robotics, and digital twin models.
• Ensure the development and delivery of proper training programs and operational documentation (as-built drawings, manuals, spare parts lists) to ensure seamless handover to operational teams.
• Maintain strict financial control over capital projects, accurately forecasting expenditures, managing budgets, and ensuring fiduciary compliance throughout project execution.
• Champion Zero Harm and environmental standards, ensuring projects meet the highest safety requirements and adhere to regulatory standards throughout the project lifecycle.

The S+ Process Solutions Lead will lead and evolve the processes and technology driving S+ (our tag-based serialization ecosystem) in the Service Centers and other pallet-handling locations. This role will work closely with the Chile and North America regional business teams, as well as the global teams in Technology Services (TS), Digital and Supply Chain (SC) Engineering to lead the development, standardization, implementation and continuous improvement of the processes, technology and infrastructure driving S+. The S+ Process Solutions Lead will also be the principal Process Owner sitting within Global Supply Chain for those parts of the end-to-end process that support the running of the S+ ecosystem (i.e. equipment, infrastructure, and software solutions) in the service centers and other physical locations. Within this scope is leading the continuous optimization of the processes through developments leveraging the data coming directly and indirectly from the S+ pallet scans to create incremental savings value in SC. This position requires up to 50% across North and South America. Candidates must live near a major US airport.

Other Responsibilities

• Work with local and global teams to lead and co-ordinate the developments of the equipment and software arising from the continuous improvement and product lifecycle processes (Digital, Technology Services, North America SC team and the Chile SC team)
• Coordinate and lead the site-based S+ Proof of Concept and Pilot project activities between the involved teams, both regionally and globally
• Measure and report the success of trials and test activities to product lifecycle governance bodies, giving your opinion on next steps and future actions
• Taking input from various stakeholders, define the global ramp-up and run metrics for the S+ equipment and processes
• With Digital and other teams, develop scorecards, tracking and follow-up processes for the S+ equipment to ensure ramp-up and run targets are met
• Track the expansion of the processes and equipment across North America and Chile and prepare and deliver progress updates.
• Lead the definition and documentation of the global operating processes for the S+ equipment in the service centers
• Drive the local teams to identify process and equipment improvements and turn these ideas into projects with the central teams, creating and documenting requirements and preparing the necessary project documents
• Drive the local Engineering teams to ensure maintenance and repair processes are suitably documented
• Validate that the assumptions and measures used to calculate the Total Cost of Ownership (TCO) are appropriate and values used are correct in each TCO update cycle

Experience – What you’ll Bring

• Engineering degree (Mechanical, Electrical, Electromechanical preferred)
• Process Engineering and Product development in Supply Chain/Manufacturing
• 10+ years in manufacturing, supply chain, industrial operations, automation, or logistics environments
• Experience leading technical projects from problem identification through implementation
• Process ownership mindset with end-to-end systems thinking
• Experience collaborating across engineering, operations, digital, and vendor teams
• Strong stakeholder influence without direct authority
• Experience driving continuous improvement initiatives
• Comfortable operating in complex global environments
• Program/project management capability
• Able to translate operational issues into technical requirements

Desirable Skills

• Electromechanical backgrounds strongly desired
• Machine vision, automation, industrial equipment, scanning, serialization, RFID, labeling, or tracking technologies
• Spanish language capability highly desirable
• Lean, Six Sigma, Kaizen exposure
• Product lifecycle or industrialization experience
• Supply chain transformation experience
• Experience creating SOPs, playbooks, or scalable operating standards
• Financial/TCO optimization experience

What we Offer

• Competitive Pay + Annual Bonus Benefits Day 1!
• 401K w/ company match (up to 4%)
• FREE company-paid vision, short-term disability, and life insurance!!
• Employee Stock Match Program! Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
• Remote Type Fully Remote
• Skills to succeed in the role Adaptability, Empathy, Experimentation, Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.