Shipping and Receiving Coordinator

CHEP Services, LLC; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

CHEP Services, LLC is seeking a Warehouse Dock Coordinator for the 2nd shift to oversee docks used for incoming and outgoing shipments. You will coordinate with Shift Leads, manage pallets and materials with forklift operators, and prepare shipping documents to ensure accurate, on-time deliveries.

The role requires a high school diploma or equivalent (or 2+ years in a warehouse). You will interact with carriers and customers to resolve issues and keep records up-to-date in our system.

Qualifications

• High school diploma/equivalent or 2+ years experience in a warehouse setting.
• Knowledge of Shipping and Receiving Customer service.

Responsibilities

• Oversee docks and coordinate incoming/outgoing shipments on 2nd shift (6:00pm–4:45am).
• Coordinate with Shift Leads for moving pallets and materials by forklift operators.
• Prepare and review shipping documents, work orders, bills of lading and shipping orders.
• Maintain accurate records and communicate with carriers and customers to resolve issues.

Skills

High school diploma/equivalent

Shipping and Receiving

Customer service

Education

High school diploma or equivalent

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Key Responsibilities

• Oversee shipping and receiving operations, ensuring the timely and accurate delivery and receipt of goods while adhering to regulatory and internal policies.
• Maintain accurate and up-to-date records of all shipments, ensuring compliance with regulatory requirements and providing transparency in logistics operations.
• Manage purchase orders to ensure timely processing and fulfilment, maintaining efficient inventory and stock levels.
• Coordinate with carriers, freight forwarders, and logistics partners to schedule inbound and outbound shipments, ensuring efficient and timely logistics operations.
• Implement strategies to optimize internal and external logistics operations, reducing travel distances and enhancing operational efficiency.
• Ensure that all data related to logistics and inventory management is accurately recorded in the system, supporting data-driven decision-making and reporting.
• Contribute to the plant's production reporting process by providing key logistics insights, supporting performance analysis and the achievement of KPIs.
• Act as the liaison between plant management and logistics teams, promoting effective communication and ensuring alignment on production and logistics priorities.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll be at the frontline of CHEP in a busy, demanding job. Our supply chain team isn’t part of our business. It’s the heart of our business. And you can be the power behind it. We connect 300,000 supply chains for some of the world’s biggest and best-loved brands. You’ll learn new ways of working, with automation and new technology that’ll help you get the job done – and work smarter. Your safety is our number one priority. The team will welcome and respect you for who you are. In return, we want you to be hands‑on, roll up your sleeves and get stuck in, take responsibility and personal accountability.

Role and Responsibilities

• Manage and coordinate the docks used for incoming and outgoing shipments for the site on 2nd shift. These hours consist of 6:00pm-4:45am. This person will coordinate with Shift Leads regarding the moving of pallets, other incoming products, and materials by forklift operators and other material handlers with the potential of hours rolling outside of the shift specific designated time.
• Arranging administrative items for incoming and outgoing shipment contents and comparing with past history to ensure accuracy.
• Preparing documents, such as work orders, bills of lading and shipping orders to route materials.
• Reporting administrative discrepancies.
• Constant communication with carrier representative to make arrangements and to issue instructions for the shipping and delivery of materials.
• Corresponding with customer representatives to rectify problems, such as damages, scheduling issues, and pickup dates and times.

Qualifications and Education Requirements

• High school diploma/equivalent or 2 or more years’ experience in a warehouse setting
• Previous knowledge of Shipping and Receiving Customer service

Other Duties

Other duties can be assigned based on the needs of the business

Desired Language

English or Spanish

Preferred Remote Type

Not Remote

Skills to Succeed in the Role

• Adaptability
• Computer Literacy
• Empathy
• Experimentation
• Mathematic Literacy
• Taking Ownership
• Teamwork
• Understand Customers
• Written Communication

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.