Supply Chain Coordinator - Latham, NY

Rail Modal Group LLC; Town of Colonie (NY); On-site; USD 42,000 - 70,000; Full time

Job summary

Rail Modal Group LLC in the Town of Colonie, NY is seeking a Supply Chain Coordinator (SCC) to support NVOCC operations. The role functions primarily as a Documentation Specialist, ensuring every shipment follows procedures from booking through final documentation.

The SCC will serve as the main liaison between RMG customers and steamship lines, maintaining precision in a fast-paced environment and collaborating with Logistics and Operations teams to move cargo efficiently.

Qualifications

• Minimum of 1 year of relevant experience in the transportation or logistics industry.
• Experience with document processing or logistics software.
• Strong technical and computer skills.

Responsibilities

• Booking Management: Receive, review, and process customer export booking requests and validate rates and contracts.
• Shipment Coordination and Monitoring: Track bookings and shipments, notify customers of changes, and coordinate with teams to meet cutoffs.
• Export Documentation and Compliance: Review shipping instructions, maintain records, and file AES/electronic filings where required.
• Bill of Lading Management: Review drafts, send for approval, and process amendments while minimizing delays.
• Contracts, Billing, and Customer Support: Interpret contracts, audit carrier invoices, onboard new customers, and support ongoing procedures.

Skills

Attention to detail

Customer service

Communication

Deadline management

Education

Bachelor's or associate degree in Business/ Logistics/ Supply Chain Management

Tools

GoFreight

Job description

Description

About the Role

The Supply Chain Coordinator (SCC) is a key member of Rail Modal Group's Non-Vessel Operating Common Carrier (NVOCC) operations team. Working primarily as a Documentation Specialist, the SCC ensures every shipment's processes are followed accurately from booking through final documentation.

The SCC serves as the primary liaison between RMG customers and the steamship lines RMG partners with. The NVOCC function is fast-paced and handles a high volume of information and forms, so precision and attention to detail are essential.

The SCC also works closely with RMG's Logistics and Operations teams to support the successful onward movement of customer cargo.

Key Responsibilities

Booking Management

• Receive, review, and process customer export booking requests.
• Validate rates, service contracts, and trade lane eligibility before booking.
• Secure vessel space with steamship lines and enter bookings into internal systems.
• Send booking confirmations, revisions, and updates to customers.

Shipment Coordination and Monitoring

• Track bookings and shipments in transit, and alert customers to schedule changes, cutoffs, and delays.
• Resolve booking conflicts, capacity constraints, and service issues.
• Coordinate with logistics, rail, and ground teams to meet cutoffs and minimize detention and demurrage.

Export Documentation and Compliance

• Review and validate shipping instructions for compliance before carrier submission.
• Maintain export documentation, certifications, and shipment records.
• Submit Automated Export System (AES) filings.
• File and maintain rates and tariffs with the Federal Maritime Commission (FMC).

Bill of Lading Management

• Review draft bills of lading for accuracy and send to customers for approval.
• Process bill of lading amendments while minimizing fees and delays.
• Arrange cargo release and courier delivery of original documents to customers.
• Manage inventory and control of serialized original bill of lading forms.

Contracts, Billing, and Customer Support

• Interpret carrier contracts and tariffs to support compliance and cost control.
• Audit, approve, and dispute carrier freight invoices.
• Onboard new customers and implement customer-specific procedures.
• Perform other duties and special projects as assigned.

Requirements

Required

• Minimum of 1 year of relevant experience in the transportation industry.
• Experience with document processing or logistics software.
• Strong technical and computer skills.

Preferred

• Bachelor's or associate degree in Business, Logistics, Supply Chain Management, or related field.
• Experience with GoFreight.

Skills and Competencies

• Strong commitment to customer service.
• Exceptional attention to detail.
• Clear, professional written and verbal communication.
• Ability to meet deadlines while managing multiple priorities.
• Collaborative approach to working with other departments.
• Willingness to contribute to ongoing continuous improvement efforts.