Supply Center Specialist: Customer & Inventory Support

Glen-Gery Corporation; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Glen-Gery Corporation is seeking a detail-oriented Supply Center Coordinator to serve as a key liaison between sales, plant management, distributors and customers in the USA. You will manage product information, availability, orders, samples and credits, ensuring timely, accurate responses.

Requirements include a college degree or relevant trade qualification, 3+ years in customer service in building materials, strong Excel/ERP/CRM skills, and the ability to learn technical product information.

Qualifications

• College degree or relevant trade qualification is preferred.
• Minimum 3 years’ customer service experience, preferably in the building materials industry.
• Forklift experience is preferred.

Responsibilities

• Provide product availability, pricing, and technical information as required.
• Process orders, changes, sample requests and coordinating shipments.
• Responsible for processing purchase orders and accounts payables as needed.
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
• Perform basic credit functions and product complaint procedures as needed.
• Provide quality resolutions to product complaints including coordination with accounting on credits, product returns and price reductions.
• Maintain showroom displays and keep product literature up to date.

Skills

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Attention to detail

Learning new products

Education

College degree or relevant trade qualification

Tools

Excel

Word

ERP systems

CRM

Job description

Glen-Gery Corporation is seeking a detail-oriented Supply Center Coordinator to serve as a key liaison between sales, plant management, distributors and customers in the USA. You will manage product information, availability, orders, samples and credits, ensuring timely, accurate responses.

Requirements include a college degree or relevant trade qualification, 3+ years in customer service in building materials, strong Excel/ERP/CRM skills, and the ability to learn technical product information.