Coordinator, Supply Center

Glen-Gery Corporation; Baltimore (MD); Presencial; USD 42.000 - 64.000; Tempo integral

Resumo da vaga

Glen-Gery Corporation is seeking a detail-oriented Supply Center Coordinator to serve as a key liaison between sales, plant management, distributors and customers in the USA. You will manage product information, availability, orders, samples and credits, ensuring timely, accurate responses.

Requirements include a college degree or relevant trade qualification, 3+ years in customer service in building materials, strong Excel/ERP/CRM skills, and the ability to learn technical product information.

Qualificações

• College degree or relevant trade qualification is preferred.
• Minimum 3 years’ customer service experience, preferably in the building materials industry.
• Forklift experience is preferred.

Responsabilidades

• Provide product availability, pricing, and technical information as required.
• Process orders, changes, sample requests and coordinating shipments.
• Responsible for processing purchase orders and accounts payables as needed.
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
• Perform basic credit functions and product complaint procedures as needed.
• Provide quality resolutions to product complaints including coordination with accounting on credits, product returns and price reductions.
• Maintain showroom displays and keep product literature up to date.

Conhecimentos

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Attention to detail

Learning new products

Formação

College degree or relevant trade qualification

Ferramentas

Excel

Word

ERP systems

CRM

Descrição da vaga

Glen-Gery Corporation is a wholly owned subsidiary of Brickworks Limited. Brickworks Limited (“The Group”) is a large Australian-listed group of companies. The Group has been in operation since the early 1900s, has a market capitalization exceeding $2.5 billion, and operates across 3 core business segments: Building Products, Land & Development, and Investments. The Group employs more than 2,000 FTE employees and operates nationally across Australia, recently acquiring Glen-Gery Corporation to add operations in the USA.

Founded in 1890, Glen-Gery Corporation is one of the nation’s largest brick manufacturers and operates eight brick manufacturing facilities. Glen-Gery products are sold nationally through a network of over 500 distributors as well as in Canada. Since entering the USA in 2018, Brickworks have acquired Sioux City Brick, Redland Brick and the distribution business of Southfield Corporation in Illinois and Indiana (Illinois Brick, Indiana Brick). The combined North American business now has more than 900 employees, operates across 40 locations, including 8 brick plants, 26 masonry supply/retail locations and 3 design studios.

The Supply Center Coordinator is responsible for customer service including interaction between sales, plant management, distributors and other customers for product information, availability, orders, samples, credit, and complaint resolution. You must have a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.

DUTIES AND RESPONSIBILITIES:

• Provide product availability, pricing, and technical information as required
• Process orders, order changes, sample requests and coordinating shipments
• Responsible for processing purchase orders and accounts payables as needed
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold
• Perform basic credit functions and product complaint procedures as needed
• Provide quality resolutions to product complaints including coordination with accounting on credits, product returns and price reductions
• Maintain showroom displays and keep product literature up to date

REQUIRED SKILLS/ABILITIES:

• Excellent communication, interpersonal and negotiating skills
• Good organizational, math and computer skills (Excel, Word, ERP systems, CRM)
• Strong problem solving/conflict resolution skills
• Knowledge of business principles, customer service, basic accounting, marketing
• Ability to learn technical product information
• Ability to support a team environment, company policies, procedures, continuous improvement

QUALIFICATIONS:

• College degree or relevant trade qualification is preferred
• Minimum 3 years’ customer service experience, preferably in the building materials industry
• Forklift experience (preferred)

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

Equal Opportunity Employer

Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.