Supplier Success Specialist — Hybrid B2B Support

avetta; United States; Hybrid; USD 34,000 - 50,000; Full time

Benefits offered by this job

Hybrid work arrangement

Training program starting Nov 9, 2026

Right to work in England

Job summary

avetta is seeking a front-line B2B support specialist to assist customers on a supplier prequalification platform. You will handle inquiries by phone, email, and chat, verify regulatory documents, and log issues while feeding feedback to internal teams.

Fluency in English and a second language is required, with clarification needed on whether Italian or German is the correct second language. The role is hybrid near the office with a scheduled training program starting November 9, 2026, and

Qualifications

• Fluency in English and a second language: Italian is stated in the role summary, while German is stated in the qualifications section; this discrepancy needs clarification.
• Customer support experience or similar service experience is preferred.
• Strong written and spoken communication, active listening, and interpersonal skills.
• Working knowledge of PCs and Windows; familiarity with related applications is useful.
• Ability to learn online software, analyze problems, and resolve customer issues with care and accuracy.
• Adaptability, self-motivation, patience under pressure, and reliable attendance.
• Additional European language skills and experience in the IT industry (nice to have).

Responsibilities

• Support customers by phone, email, and chat, researching issues and offering solutions or alternatives.
• Prioritize requests, follow up with customers, and escalating complaints when additional help is needed.
• Check regulatory document details for accuracy.
• Record customer interactions and technical information in the relevant service and internal systems.
• Investigate product malfunctions by testing scenarios, and share workarounds and feature requests with colleagues.
• Explain product features, gather customer feedback, and coordinate with internal departments while contributing to team goals.

Job description

avetta is seeking a front-line B2B support specialist to assist customers on a supplier prequalification platform. You will handle inquiries by phone, email, and chat, verify regulatory documents, and log issues while feeding feedback to internal teams.

Fluency in English and a second language is required, with clarification needed on whether Italian or German is the correct second language. The role is hybrid near the office with a scheduled training program starting November 9, 2026, and