Supplemental Instruction Specialist I

Tarrant County College; Arlington (TX); On-site; USD 17,000 - 19,000; Part time

Job summary

Tarrant County College Southeast Campus is hiring a part-time Supplemental Instruction Specialist I. This role provides front-line customer service, supports learning labs, and assists with library and clerical duties across the Learning Commons.

It requires high school completion and some college coursework, with potential for varied responsibilities. The position is part-time and temporary, with a maximum of 19.5 hours per week.

Qualifications

• High school diploma or GED with 1 year of related experience.
• Preferred: at least one college course and 12 undergraduate credits with a 3.0+ GPA.
• Biology or Anatomy & Physiology course with a B or higher preferred.

Responsibilities

• Provide front-line customer service to students, employees, and the public.
• Assist with clerical, learning lab, library, and related duties as needed.
• Assist with appointment scheduling, calendar management, and department communications.
• Support shop-floor tasks in Learning Commons and ensure safety and orderliness.

Skills

Customer service

Communication

Active listening

Problem solving

Teamwork

Education

High school diploma or GED

College coursework (1+)

12 college credits

Biology or Anatomy & Physiology (grade B+)

Tools

Library technology

Job description

Title:

Supplemental Instruction Specialist I

Department:

SE Campus Learn Center

Campus Location:

Southeast Campus

Employee Classification:

ISP - Instructional Sup

Position Type:

PT - Temporary

Grant Funded:

No

Pay Frequency:

Monthly

Compensation Details:

Starting Pay - $18.22

Work Hours:

Monday - Thursday 7:30am - 9:00pm, Friday 7:30am- 5:00pm, and Saturday 10:00am - 4:00pm; Flexibility is required asthe schedule is subject to change based on department needs

Remote Eligible:

This position is not eligible for remotework

Special Instructions to Applicant:

This is a part-timetemporary position, with a maximum of 19.5 hrs. per week.

Job Summary:

This role will provide front-line customer service to students,employees, and the public at the College. The incumbent isresponsible for cross-training in multiple areas and will be ableto assist with clerical, customer service, learning lab, library,and other professional duties throughout the LearningCommons.

Primary Duties and Responsibilities:

General and Working Area-Specific Essential PerformanceRequirements*

General

• Provides guidance to students, faculty, staff, and the communityon the relevant resources to meet needs
• Oversees the front desk and assists in the daily operations andadministrative responsibilities of the Learning Commons, includingappointment scheduling, calendar management, and electronic orphone communication
• Monitors the Learning Commons to ensure user behavior policiesare followed
• Answers questions about the Learning Commons and its resourcesand services
• Inventories, orders, and checks in materials and supplies andensures that good safety, housekeeping, and security practices arealways followed

Library

• Serves as a resource for identifying sources of requestedinformation for learning, research, and engagement
• Makes resources and other tools available to students, faculty,and staff, including library materials, multimedia equipment,laptops, and other technology, and assists patrons with questionsregarding technology, computer hardware, and software
• Answers questions and assists with troubleshooting and resolvingtechnical issues related to printers, copiers, and scanners
• Assists patrons in person, via telephone, and electronic means byanswering their questions or referring them to the appropriateperson, department, or service desk
• Assists with updating and maintaining maker space hardware,software, 3D printers, and other technology including microscopes,iPads, AV equipment, tracking software, calculators, graphicdesign/video editing software, and other related tools
• Provides check-in and check-out services as well as properlyshelving library materials
• Assists with maintaining the Library website through contentreview, creation, and maintenance as assigned

Learning Support

• Provides tutoring assistance to students to enhance learning andincrease academic success, in collaboration with faculty andappropriate supervisor, and adheres to tutoring best practices inface-to-face, synchronous online, and asynchronous onlinemodalities
• Provides students with appropriate handouts and educationalmaterials as needed
• Provides academic coaching and mentoring to current students inneed of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use duringlaboratory teaching sessions
• Teaches basic certification, safety, and training coursescovering all lab equipment
• Prepares and delivers workshops, which may include contentcreation and updating workshop materials
• Partners with faculty for special events in support ofclasses
• Assists supervisor in the delivery of academic boot camps

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

Works under the general supervision of the assigned campusleader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications:

• High school diploma or GED and one (1) year of working experiencerelated to the Essential Performance Requirements

Preferred Qualifications:

• At least (1) completed college level course
• At least twelve (12) completed undergraduate college credit hourswith a cumulative GPA of 3.0 or higher
• At least one (1) undergraduate college-level course with a gradeof “B” or higher in Biology or Anatomy & Physiology

Knowledge, Skills and Abilities:

• Knowledge of principles and processes for providing customer andpersonal services
• Skilled in customer service including customer needs assessment,meeting quality standards for services, and evaluation of customersatisfaction
• Skilled in active listening including giving full attention towhat other people are saying, taking time to understand the pointsbeing made, asking questions as appropriate, and not interruptingat inappropriate times
• Ability to apply critical thinking, specifically using logic andreasoning to identify the strengths and weaknesses of alternativesolutions, conclusions, or approaches to problems
• Ability to apply learning strategies by selecting and usingtraining and instructional methods, as well as proceduresappropriate for the situation when learning or teaching newthings
• Ability to work using a service orientation by actively lookingfor ways to help people
• Ability to talk to others to convey information effectively

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 20 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties andresponsibilities.