Specialist II, Learning Commons

Tarrant County College; Arlington (TX); On-site; USD 19,000 - 22,000; Part time

Job summary

Tarrant County College's Southeast Campus Learning Commons is seeking a Specialist II to provide front-line customer service to students, employees, and the public. This part-time role (up to 19.5 hours per week) supports clerical, library, learning lab and other duties across the Learning Commons.

The specialist will cross-train in multiple areas, assist with appointment scheduling, equipment use, and offers guidance on resources and services to enhance learning and engagement on campus.

Qualifications

• Associates degree or 60 college hours and one year of related experience.
• Excellent customer service and communication skills.
• Ability to work across multiple Learning Commons functions.

Responsibilities

• Provide front-line customer service to students, employees, and the public.
• Cross-train in clerical, learning lab, library, and other duties across the Learning Commons.
• Assist with appointment scheduling, calendar management, and communications.
• Support daily operations and materials handling within the Learning Commons.

Skills

Customer service

Communication

Problem solving

Education

Associate degree or 60 college hours

One year related experience

Job description

Title: Specialist II, Learning Commons

Department: SE Campus Learn Center

Campus Location: Southeast Campus

Employee Classification: ISP - Instructional Sup

Position Type: PT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $20.10

Work Hours: Typical office hours are 7:30am – 9:00pm; Monday– Friday 7:30am – 5:00pm and Saturday 10:00am - 4:00pm; Flexibilityis required as the schedule is subject to change based ondepartment needs.

Remote Eligible: This position is not eligible for remotework

Special Instructions to Applicant: This is a part-timeposition, with a maximum of 19.5 hrs. per week

Job Summary:

Reporting to the assigned campus leader, this role providesfront-line customer service to students, employees, and the publicat the TCC Learning Commons. This position is responsible forcross-training in multiple areas with the ability to assist withclerical, customer service, learning lab, library, and otherprofessional duties throughout the Learning Commons.

Primary Duties and Responsibilities:

General and Working Area-Specific Essential PerformanceRequirements*

General

• Serves as a knowledgeable resource to students, faculty, staff,and the community to enhance learning and engagement whilesupporting multiple functions and spaces within the LearningCommons
• Provides consultative guidance to students, faculty, staff, andthe community regarding available resources and supportservices
• Oversees the front desk and assists in the daily operations andadministrative responsibilities of the Learning Commons, includingappointment scheduling, calendar management, and electronic orphone communication
• Monitors the Learning Commons to ensure user behavior policiesare followed
• Inventories, orders, and checks in materials and supplies whileensuring that good safety, housekeeping, and security practices arealways followed

Library

• Serves as a key resource for identifying and connectingstakeholders with sources of information to support learning,research, and engagement
• Makes resources and other tools available to students, faculty,and staff, including library materials, multimedia equipment,laptops, and other technology, and assists patrons with questionsregarding technology, computer hardware, and software
• Answers questions and assists with troubleshooting and resolvingtechnical issues related to printers, copiers, and scanners
• Assists patrons in person, via telephone, and electronic means byanswering their questions or referring them to the appropriateperson, department, or service desk
• Locates materials including databases and electronic resourcesfor students and faculty
• Assists with updating and maintaining maker space hardware,software, 3D printers, and other technology including microscopes,iPads, AV equipment, tracking software, calculators, graphicdesign/video editing software, and other related tools
• Provides check-in and check-out services as well as properlyshelving library materials
• Assists with maintaining the Library website through contentreview, creation, and maintenance as assigned

Learning Support

• Provides experienced tutoring assistance to students to enhancelearning and increase academic success, in collaboration withfaculty and appropriate supervisor, and adheres to tutoring bestpractices in face-to-face, synchronous online, and asynchronousonline modalities
• Provides students with appropriate handouts and educationalmaterials as needed
• Provides academic coaching and mentoring to current students inneed of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use duringlaboratory teaching sessions
• Teaches basic certification, safety, and training coursescovering all lab equipment
• Prepares and delivers workshops, which may include contentcreation and updating workshop materials
• Partners with faculty for special events in supportofclasses
• Assists supervisor in the delivery of academic boot camps

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

Works under the general supervision of the assigned campusleader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications:

• Associates degree or 60 college hours and one (1) year of workingexperience related to the Essential Performance, or any equivalentcombination of education and work-related experience

Preferred Qualifications:

• College education beyond the minimum requirements by level
• At least one (1) year's working experience in a college oruniversity Writing Center
• At least one (1) year's working experience teaching and/ortutoring ESOL or ESL adult learners
• At least one (1) year's working experience coaching or teachingcollege-level writing and/or reading

Knowledge, Skills and Abilities:

• Knowledge of principles and processes for providing customer andpersonal services
• Skilled in customer service including customer needs assessment,meeting quality standards for services, and evaluation of customersatisfaction
• Skilled in active listening including giving full attention towhat other people are saying, taking time to understand the pointsbeing made, asking questions as appropriate, and not interruptinat inappropriate times
• Ability to apply critical thinking, specifically using logic andreasoning to identify the strengths and weaknesses of alternativesolutions, conclusions, or approaches to problems
• Ability to apply learning strategies by selecting and usingtraining and instructional methods, as well as proceduresappropriate for the situation when learning or teaching newthings
• Ability to work using a service orientation by actively lookingfor ways to help people
• Ability to talk to others to convey information effectively

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Tarrant County College is committed to providing equal access toits employment process. Reasonable accommodations are available toqualified applicants who need an accommodation to participate inthe application, interview, assessment, or selection process. Torequest an accommodation, contact The Office of Human Resources viaemail at [e-mail].