Supplemental Case Worker

International Rescue Committee Phoenix; Spokane (WA); On-site; USD 59,000 - 84,000; Full time

Job summary

The International Rescue Committee Phoenix seeks a Supplemental Case Worker to provide essential case management for vulnerable clients, including refugees and those with health challenges. This role involves close collaboration with clients to develop healthcare plans, address barriers, and support their journey towards self-sufficiency. The ideal candidate will have significant experience in case management, be culturally competent, and possess strong problem-solving skills. Join a team dedicated to impactful humanitarian work and enhance the lives of many in Spokane.

Benefits

Medical insurance starting at $143 per month

20-25 paid time off days depending on role

403b retirement savings plan with matching

Qualifications

• Degree in health access, public health, or social work required.
• 3-5 years case management experience with refugee populations needed.
• Professional proficiency in English required; Dari or Pashto preferred.

Responsibilities

• Collaborate with the Case Management team to identify healthcare needs.
• Assist clients in accessing and navigating healthcare systems.
• Maintain documentation and service records for clients.

Skills

Relationship building

Diplomacy

Networking

Problem-solving

Attention to detail

Education

Relevant degree in health access or social work

Tools

Microsoft Office

Job description

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The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Supplemental Case Management (SCM) will address barriers to safety and wellness for especially vulnerable clients under ORR’s Preferred Communities program. The SCM caseworker will be expected to provide strengths-based, client-centered case management, regarding client’s identified health concerns, to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to develop service plans to meet individual client healthcare needs and improve access to healthcare and resources in accordance with client eligibility and program requirements.

Major Responsibilities

Responsibilities include, but are not limited to:

• Collaborate closely with the Case Management team to identify additional healthcare needs for vulnerable clients.
• Attend team meetings, and partner meetings as assigned.
• Assist clients in navigating healthcare systems, which may include scheduling and attending appointments.
• Coordinate health plan selection and advocate to healthcare centers on behalf of clients who are having difficulty accessing services.
• Develop and distribute healthcare guides tailored to each client.
• Assist clients with the selection of a healthcare specialist and help schedule initial appointments once the selection has been made, ensuring each client is comfortable with contacting their specialist and with scheduling their own appointments.
• Conduct regular outreach to healthcare providers and social service agencies to address health needs and identify resources.
• Provide clients with extended orientation on a variety of topics regarding health such as women’s health, specialized treatment for people with physical disabilities, and navigating physical healthcare systems at the local level, to include supporting clients in practicing and learning to do this independently.
• Respond to client health-related crises, with guidance from supervisor as needed.
• Assist in development of custom Self Sufficiency plans with clients and provide coaching a support to clients as they work to remove and overcome barriers to gain self-sufficiency.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Follow all policies, procedures, and protocols of the agency
• Attend and engage in all team meetings, staff meetings, and other relevant meetings and participate fully as a member of the IRC team.
• Attend trainings required of Preferred Communities staff and implement content in work with clients.
• Other duties as assigned.
  
  

Key Working Relationships

Position Reports to: Case Worker Coordinator

Position Supervises: Interns and volunteers related to cases

Other Internal And/or External Contacts

Internal: other IRC Spokane and Seattle program teams, IRC Spokane Finance and Operations teams, HQ SCM

External: Health service providers, social service providers.

Job Requirements

• Relevant degree or equivalent professional and/or lived experience specifically in fields of health access, health navigation, public health, social work, social service provision, intensive case management
• Lived experience as a refugee or immigrant is preferred
• In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted
• Minimum of 3-5 years of case management experience with similar populations and/or client needs required.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Professional proficiency in English required, both spoken and written; proficiency in Dari and/or Pashto strongly preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Driver’s license, access to reliable transportation, and appropriate insurance
• Ability to work remotely and access to reliable Internet.
• Commitment to anti-racism and ongoing learning
  
  

Working Environment

• Standard, professional office environment (flexible remote and in-office)
• May require occasional weekend and/or evening work.
  
  

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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