Supplemental Case Worker

International Rescue Committee, Inc.; Spokane (WA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

An established humanitarian organization seeks a 'Supplemental Case Management (SCM) Caseworker' to assist vulnerable clients with health navigation and case management. This role involves collaborating with healthcare providers, developing service plans, and empowering clients. Ideal candidates should possess a relevant degree, strong problem-solving skills, and a commitment to anti-racism work. Join IRC to make a significant impact in the lives of refugees and immigrants.

Benefits

Paid time off

Medical, dental, and vision benefits

Retirement plan with matching

Employee Assistance Program

Disability and life insurance

Qualifications

• Minimum 3-5 years of relevant case management experience.
• Proficient in English; Dari/Pashto preferred.
• Commitment to anti-racism and continuous learning.

Responsibilities

• Develop service plans for clients with various health concerns.
• Coordinate healthcare access and assist with appointments.
• Provide health education and support to clients.

Skills

Problem-solving

Relationship-building

Effective communication

Attention to detail

Education

Relevant degree in health access or case management

Tools

Microsoft Office

Digital tools

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), operating in more than 40 countries and 29 U.S. cities, helping people to survive, reclaim control of their future, and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity, and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people worldwide for a better future.

Position: Supplemental Case Management (SCM) Caseworker

The SCM caseworker will address barriers to safety and wellness for especially vulnerable clients under ORR’s Preferred Communities program. Responsibilities include providing strengths-based, client-centered case management for clients with various health concerns, including single-headed refugee households, survivors of domestic and gender-based violence, older refugees, youth without guardians, refugees with health or psychological issues, unanticipated refugee arrivals, secondary migrants, and LGBTQ refugees. The role involves developing service plans, coordinating healthcare access, assisting with appointments, and providing orientation on health topics.

Major Responsibilities:

• Collaborate with the Case Management team to identify healthcare needs.
• Assist clients in navigating healthcare systems, including scheduling and attending appointments.
• Coordinate health plan selection and advocate for clients.
• Develop and distribute healthcare guides tailored to clients.
• Assist clients in selecting healthcare specialists and scheduling initial appointments.
• Conduct outreach to healthcare providers and social services.
• Provide health education and support to clients, including practicing healthcare navigation skills.
• Respond to health crises with supervisor guidance.
• Assist in developing Self-Sufficiency plans and provide coaching.
• Maintain documentation in client files and IRC’s database, Efforts to Outcomes (ETO).
• Attend trainings and meetings, and potentially train volunteers and interns.
• Follow all policies and protocols, participate actively in team activities, and implement training content.
• Perform other duties as assigned.

Key Working Relationships:

• Reports to: Case Worker Coordinator
• Supervises: Interns and volunteers
• Internal contacts include IRC program teams and HQ SCM; external contacts include healthcare and social service providers.

Job Requirements:

• Relevant degree or equivalent experience in health access, navigation, public health, social work, or case management.
• Lived refugee or immigrant experience preferred; experience working with refugees/immigrants or cross-cultural experience accepted.
• Minimum 3-5 years of relevant case management experience.
• Strong relationship-building, diplomacy, and networking skills.
• Effective communication in a multicultural environment.
• Self-starter with problem-solving skills, ability to multitask, prioritize, and manage time.
• Attention to detail and accuracy.
• Professional proficiency in English; proficiency in Dari and/or Pashto preferred.
• Proficient in Microsoft Office and digital tools.
• Driver’s license and reliable transportation.
• Ability to work remotely with reliable internet.
• Commitment to anti-racism and continuous learning.

Working Environment:

• Standard office environment with flexible remote work options.
• Occasional weekend or evening work may be required.

Compensation: Posted pay ranges apply for US-based candidates, based on market, job type, equity, and experience. Exact offers depend on location and individual qualifications.

Equal Opportunity Employer: IRC considers all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or other protected characteristics.

US Benefits: Includes paid time off, holidays, medical, dental, vision, FSA, retirement plan with matching, disability and life insurance, Employee Assistance Program, and more.

All IRC staff must adhere to the IRC Way – our Code of Conduct, emphasizing Integrity, Service, Accountability, and Equality.