Supplement Program Leader - Revenue & Ops

bVital Park City; Park City (UT); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

bVital Park City is seeking a Program Leader to own the supplement revenue, team, and customer experience. You will guide the Supplement Sales Specialist and the support team, building scalable processes and a high-performing culture.

You'll drive quarterly plans, coach for clear outcomes, and partner with clinical staff to align protocols with patient needs, all while delivering measurable growth across the program.

Qualifications

• 4+ years in sales leadership or sales management.
• 2+ years in program management or a role with P&L ownership.
• Experience managing or developing a customer-facing team (sales, customer service, or both).
• Strong metrics fluency: dashboards, KPIs, data-driven decisions.
• Excellent written and verbal communication.

Responsibilities

• Coach the Supplement Sales Specialist and team to improve conversion and retention.
• Set sales targets, track performance weekly, and conduct regular reviews.
• Develop and maintain the supplement sales playbook and onboarding scripts.
• Recruit and onboard additional sales team members as the program grows.
• Own the supplement customer experience end-to-end and set escalation paths.
• Develop and execute a quarterly plan for program growth, including new patient conversion and retention.
• Monitor program margins, reorder rates, and customer lifetime value to guide strategy.
• Build and maintain a program performance dashboard and report to leadership.
• Collaborate with providers to align clinical protocols with patient-facing language.

Skills

Sales leadership

Program management

Team management

Metrics fluency

Communication

Tools

Go High Level

Fathom

Job description

bVital Park City is seeking a Program Leader to own the supplement revenue, team, and customer experience. You will guide the Supplement Sales Specialist and the support team, building scalable processes and a high-performing culture.

You'll drive quarterly plans, coach for clear outcomes, and partner with clinical staff to align protocols with patient needs, all while delivering measurable growth across the program.