Supervisory Veterans Service Representative (Assistant Coach)

Veterans Benefits Administration; North Little Rock (AR); In loco; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

The Supervisory Veterans Service Representative (Assistant Coach) at Veterans Benefits Administration supervises staff who adjudicate and authorize Veterans' compensation and pension claims in the BEST Division, reporting in person to the Little Rock Regional Office.

Applicants must meet time-in-grade requirements, be prepared to complete USA Hire assessments, and have experience in adjudication, quality assurance, and appeals.

Competenze

• Specialized experience in claims processing and benefit determination.
• Adjudication and authorization of compensation, pension, and claims.
• Experience in reconsideration of claims appeal cases and preparation/presentation.

Conoscenze

Quality assurance

Auditor functions

Claims processing

Descrizione del lavoro

Incumbents of this position supervises staff who adjudicates and authorizes Veterans' compensation and pension claims. The Supervisory Veterans Service Representative (VSR) (Assistant Coach) works in the BEST Division. Please note an addendum was made to the Summary and Duties section of this vacancy announcement. This is not a remote position; the selectee will be required to report in person to the Little Rock Regional Office.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 11/10/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT

You may qualify based on your experience as described below.

GS-11 Grade Level

• Specialized Experience:

• Quality assurance or auditor functions related to claims processing and benefit determination.
• Adjudication and authorization of compensation, pension, and claims.
• Determination to reconsider claims appeal cases and preparation/presentation of such cases.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

This position is mostly sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.