Supervisory Veterans Claims Examiner

Veterans Benefits Administration; Denver (CO); On-site; USD 120,000 - 160,000; Full time

Job summary

Veterans Benefits Administration (VBA) seeks a seasoned program operations professional to oversee the VASRD program's planning, coordination, and oversight of disability benefits services for Veterans and dependents. The role requires aligning initiatives with federal regulations, and communicating complex benefits information clearly.

The position emphasizes time-in-grade accountability, supervisory judgment, and collaboration across VBA components to ensure accurate service delivery and

Qualifications

• Experience with complex laws, regulations, and federal legislation related to veterans benefits.
• Ability to explain benefits information orally and in writing to diverse audiences.
• Strong leadership and supervisory judgment for Federal contexts.

Responsibilities

• Plan, program, coordinate, and direct activities related to veterans benefits programs.
• Review program performance and monitor related disability benefits services.
• Collaborate with VBA elements to address Veterans’ benefits needs.

Skills

Regulatory knowledge

Leadership

Written communication

Job description

The VASRD Program Operations are responsible for providing special project expertise, project management, and data analytics to assist the VASRD Regulations and Implementation teams. Responsible for planning, programming, coordinating, and directing, and reviewing all activities assigned. Monitors programs and activities related to disability benefits and services provided to Veterans, their dependents, or beneficiaries. Works with other elements of VBA in relation to Veterans' benefits.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/03/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-15 position you must have served 52 weeks at the GS-14 level.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 15 or higher and the promotion potential of your current position must be at least GS-15.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT

You may qualify based on your experience as described below:

GS-15 Grade Level

• Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-14) in the normal line of progression for the occupation in the organization.
• Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.
• The applicant must document knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of veterans benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Supervisory Situational Judgement Test: Applicants will be required to complete a Supervisory Situational Judgment Test (SSJT) as part of the assessment process for this position. The SSJT evaluates judgment, decision-making, and leadership competencies associated with effective supervision in a Federal work environment. This is not a timed test, however, the assessment is expected to take approximately 45 minutes or less to complete. This assessment is required for all applicants. If you do not complete the assessment, it will result in an incomplete application and you will receive no further consideration.