Supervisory Veterans Service Representative (Coach).

Veterans Benefits Administration; SeaTac (WA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Veterans Benefits Administration in SeaTac, WA seeks a Supervisory Veterans Service Representative (Coach) to direct, plan, and supervise teams responsible for the VA Compensation and Pension benefits claims process. You will provide final technical authority on work products and advise leadership on daily operations and performance management.

The role requires coordinating with external agencies, ensuring timely adjudication of claims, and maintaining strong labor relations and compliance with

Qualifikationen

• One year of specialized experience equivalent to GS-12 in the Federal Service.
• Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs.
• Examples of specialized experience would typically include:
• Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis.
• Ensuring that the teams qualify, and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the teams assigned outcomes.
• Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work, and you will receive credit for all qualifying experience.
• Full-time employment is considered to be at least 35 hours per week.
• There is no educational substitution at this grade level.

Aufgaben

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product.
• Advises the division manager or assistant division manager on the daily operation of assigned team(s) to achieve VA benefits program goals.
• Liaises with other government and non-government agencies such as Veterans Service Organizations to facilitate cooperative efforts.
• Supervises personnel, issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, and conducts interviews for appointments, promotions, or reassignments.
• Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
• Maintains effective labor/management relationships and accomplishes personnel management duties in accordance with laws, policies, and regulations.

Kenntnisse

Supervisory experience

Team leadership

Jobbeschreibung

Duties

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product.
• Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division.
• Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans.
• Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments).
• Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
• Maintains effective labor/management relationships and accomplishing personnel management duties in accordance with applicable laws, policies, labor/management agreements, and employment opportunities, laws, directives, and regulations.

Work Schedule

Full-Time Monday through Friday 7:30am-4:00pm

Compressed/Flexible

Not available

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual

This is not a virtual position.

Position Description/PD#

Supervisory Veterans Service Representative (Coach); PD02101A

Relocation/Recruitment Incentives

Not Authorized

Financial Disclosure Report

Not Required

Requirements

Conditions of employment

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state‑issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/02/2026.

TIME-IN-GRADE REQUIREMENT

• For a GS-13 position you must have served 52 weeks at the GS-12 level.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 or higher and the promotion potential of your current position must be at least GS-13.

MINIMUM QUALIFICATION REQUIREMENT

You may qualify based on your experience as described below:

GS-13 Grade Level

• Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to the GS-12 grade level in the Federal Service.

Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include:

• Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis.
• Ensuring that the teams qualify, and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the teams assigned outcomes.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Education

There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP)

The CTAP provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Veterans and Transitioning Service Members

Please visit the

Under the Fair Chance to Compete Act

The Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Provision for reasonable accommodations for applicants with disabilities

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent

Contact the hiring agency for more information on the specific benefits offered.

Eligibility statement for all backgrounds

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.