Supervisory User Experience and Design

Department of the Treasury; Fresno (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Department of the Treasury is seeking a Front Line Manager to plan and assign work, set priorities, and prepare schedules for subordinates in the Taxpayer Services division, Fresno location.

You will evaluate performance, advise on personnel matters, interview candidates, address grievances, and guide developmental training to maintain effective operations.

Responsibilities

• Plan work to be accomplished by subordinates, set and adjust short-term priorities and prepare schedules for completion of work.
• Assign work to subordinates based on priorities, difficulty and requirements, and the capabilities of employees.
• Evaluate work performance of subordinates and make recommendations for recognition or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment.
• Hear and resolve complaints from employees, refer grievances and address more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, and recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Position(s) are to be filled in the following area(s): TS - Office of Online Services Online Services: User Experience Research Branch

TS - Office of Online Services Online Services: User Experience Research Branch

Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed…