Program Manager-DM-MSP-INT / Department Manager

Internal Revenue Service; Kansas City (MO); Remote; USD 76,000 - 141,000; Full time

Job summary

Internal Revenue Service, Department of the Treasury, seeks a Program Manager-DM-MSP-INT / Department Manager to define business goals, develop work plans, and direct managers to execute programs across Taxpayer Services.

The role involves guiding subordinate staff, evaluating performance, and coordinating with IRS executives. This position is eligible for telework and follows a day shift schedule, with a posted salary range of $75,897–$140,627 per year. Applications close 2026-10-29.

Qualifications

• A college or university degree from an accredited institution is generally required.
• Foreign education may be used to meet the requirements.
• Evidence of credential equivalence may be required when applying.

Responsibilities

• Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates.
• Direct, coordinate and oversee work plans through subordinate managers and supervisors.
• Evaluate program implementation and effectiveness.

Job description

Program Manager-DM-MSP-INT / Department Manager

• Schedule: Day Shift: Monday - Friday, start/stop times between 6:00 a.m. and 6:00 p.m.

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - RICS-Return Integrity and Compliance Services - Position to be filled in the following area: TS-RICS Refundable Credits Examination Operation. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

General Manager Duties: As a Department Manager you will: Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates. Direct, coordinate and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate program implementation and effectiveness.

Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems. Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.

Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors. Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level.

Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions). Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background.

Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Works with Taxpayer Services executives, Area Directors, and counterparts in other IRS Divisions in formulating new or revised policies for Taxpayer Services. Develop overall objectives, strategies, actions and critical success factors for Policy. Ensures that area plans and accomplishments are consistent with Taxpayer Services goals, schedules, and policies.

Conducts briefings and prepares comprehensive reports to keep top-level managers and leaders apprised of program plans and progress and to communicate findings and recommendations. Prepares agency directives, IRM issuances, memoranda, Taxpayer Services policy statements, and other written guidelines and recommendations. Makes recommendations for actions when adjustments or a different course of action is necessary.

STANDARD POSITION DESCRIPTIONS (SPD): PD99280 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $75897 – $140627/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-29.

What is the work schedule?

This is a Day Shift: Monday - Friday, start/stop times between 6:00 a.m. and 6:00 p.m. position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.