Management and Program Analyst

Internal Revenue Service; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Internal Revenue Service in Austin is seeking to fill positions within the Taxpayer Services division focusing on accounts management and labor relations. The role involves supporting management, conducting program analyses, and contributing to policy development to improve operations.

The incumbent will participate in negotiations, grievance responses, and training related to project goals, with emphasis on efficiency and adherence to labor laws and regulations.

Qualifications

• The incumbent assists management in formulating internal labor policies consistent with labor-management laws and regulations.
• Participates in meetings on labor relations problems, collective bargaining negotiations, grievance responses, and charges of unfair labor practices.
• Analyzes program operations to evaluate efficiency and productivity and recommends changes.
• Plans and coordinates operating methods and training related to the project.

Responsibilities

• Assists management in formulating internal labor policies consistent with labor-management laws and regulations and participates in labor relations meetings.
• Performs extensive operational reviews and provides guidelines on program effectiveness toward goals and objectives.
• Recommends staffing changes and improvements in methods to boost efficiency and productivity.
• Plans, coordinates, and establishes operating procedures for project missions and related staff training.

Job description

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - Austin REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. The incumbent assists management in formulating internal labor policies consistent with labor-management laws and regulations and actively participates in meetings on labor relations problems, collective bargaining negotiations, grievance responses, and answers to charges of unfair labor practices or creates, establishes, or prescribes labor-management relations policies. Performs extensive operational reviews, prepares comprehensive program analyses/evaluations and provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives. Recommends program staffing; develops changes in methods, procedures and techniques to improve baseline measures; and conducts studies of employee/organizational efficiency and productivity and recommends changes in improvements in organization, staffing, work methods procedures. Plans, coordinates and establishes operating methods and procedures for accomplishment of project mission,and as needed, directs the development and accomplishment of employee training relating to the project. STANDARD POSITION DESCRIPTIONS (SPD): PD21267, PD21268, and PD21269 Visit the IRS SPD Library to access the position descriptions.