Supervisory Training Specialist

Veterans Benefits Administration; United States; Remote; USD 75,000 - 97,000; Full time

Benefits offered by this job

Remote work

Full-time schedule

Job summary

Veterans Benefits Administration is seeking a Supervisory Training Specialist to coordinate NCC training, manage the VA TMS system, and maintain training materials. The role emphasizes mentoring, daily operations reporting, and program development within a remote-friendly environment.

The position supports ongoing employee development, performance improvement, and compliance with annual training requirements.

Qualifications

• Transcript must be submitted with your application.
• Certificate of Foreign Equivalency required when using foreign education.
• Official transcripts may be requested prior to start date.

Responsibilities

• Serves as Training Coordinator for NCC training and related programs.
• Advises the Manager on daily operations to achieve NCC goals.
• Acts as VA TMS Administrator for the NCC, managing records and reports.
• Maintains NCC training materials and reference resources.
• Supervises trainees during Initial PCR Training and may serve as acting team supervisor.
• Develops and manages a division training program, assessing needs and trends.
• Coaches staff and mentors colleagues to improve performance.

Skills

Training coordination

Mentoring & coaching

Team supervision

Education

Transcript required

Foreign education equivalency

Tools

VA TMS

Learning management system

Job description

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs
• Location: Anywhere in the U.S. (remote job)

This announcement is being limited to the first 75 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time (EST) or on the day when the number of applications reaches 75 at 11:59 p.m. (EST), whichever comes first.

Key Responsibilities

Specific duties include: Serves as the Training Coordinator for all NCC training to include all annual required training, new-hire training, and ongoing refresher training. Responsible for planning, conducting, programming, coordinating, supervising, managing, directing and/or reviewing all activates for an assigned area of responsibility.

Advises the Manager on the daily operations of the section to include reporting daily operational problems and/or needs to achieve goals and objectives of the NCC. Serves as a Talent Management System (VA TMS) Administrator for the NCC: records training events for NCC personnel, manages user accounts and coordinates technical support, generates compliance/deficiency reports for all mandatory training, and monitors VA TMS reports to track projected and completed training.

Serves as subject matter expert for the NCC; Maintains the NCC training and reference materials for the division. Serves as Supervisor for trainees during Initial PCR Training; May serve as "acting" team supervisor, when needed. Develops and manages a division training program that effectively assesses training needs: solicits input from management and employees, analyzes local and national call quality results, and conducts call review to identify trends.

Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor. Promotion Potential: Not Applicable/Position is at full performance. Work Schedule: Full time, Monday - Friday, 8:00 AM - 4:30 PM Compressed/Flexible: Not Available Telework: Not Applicable. This is a remote position. Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Training Specialist; PD37006A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required.

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying.

However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $74678 – $97087/yr.

Is this position remote or telework eligible?

Yes, this position is fully remote.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-10.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government