Supervisory Program Specialist.

Veterans Benefits Administration; Winston-Salem (NC); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Veterans Benefits Administration is seeking a Supervisory Program Specialist GS-12/13 to lead human resources operations, advise management on staffing, recruitment, classification, and labor relations, and manage workflow to meet federal agency objectives.

The role emphasizes performance management, staff development, and data-driven process improvements within a federal environment. Telework may be available; duty location determined by VA.

Competenze

• Experience in human resources management, staffing, recruitment, and classification.
• Ability to advise on benefits and labor relations.
• Familiarity with federal civilian personnel regulations.

Mansioni

• Plans work to be accomplished by subordinates and sets staffing plans to meet mission needs.
• Evaluates subordinates' performance and provide counseling and interviews for positions.
• Recommends appointments, promotions, or reassignments.
• Hears and resolves complaints and manages escalations with senior staff.
• Implements disciplinary actions and identifies training needs for employees.
• Develops performance standards and mitigates bottlenecks to improve productivity.
• Provides management advisory services coordinating with directors and managers.
• Briefs senior management on HR trends, risks, and regulatory compliance.
• Researches issues and recommends process improvements to workflow.
• Maintains internal controls and supports policy implementation.

Conoscenze

Staffing planning

Employee coaching

Performance management

Data analysis

Policy development

Descrizione del lavoro

Duties

• Plans work to be accomplished by subordinates, sets and adjust short- and long-range staffing plans to meet the forecasted mission requirements and changes in critical competencies.
• Evaluates work performance of subordinates; gives advice, counsel, or instruction to employees on both work and administrative matters; interviews candidates for positions in the unit.
• Recommends appointment, promotion, or reassignment to such positions.
• Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager.
• Effects minor disciplinary measures, such as warnings and reprimands, proposing other action in more serious cases; identifies developmental and training needs of employees, providing or arranging for needed development and training.
• Develops performance standards.
• Recommends selections for subordinate nonsupervisory positions. Finds and implements ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building.
• Provides management advisory services in counseling, advising management on developing and maintaining the proper balance between organization strategic plans and goals and human resource development programs.
• Conducting systemic studies to develop management interests.
• Collaborates with the staff/managers to develop and implement policies, procedures, and guidelines which institute processes for work to run as effectively and efficiently as possible.
• Implementations may require recommendations for changes in established process and procedures which help workflow of applicable sections.
• Conducts data reviews and analyzes data results, identifying any data trends and making recommendations for updating or creating new processes and procedures to help increase workflow.
• Provides comprehensive advice on the full range of human resource management functions to the Director, Assistant Directors, Division Chiefs, Managers, Supervisors HR Staff, and employees.
• Pro-actively briefs senior management regarding key human resources trends, risks, threats, and other significant issues ensure HR action taken conform with the laws and regulation governing federal civilian personnel and negotiated labor management agreements.
• Identifies problems and develops workable solutions.
• Researches and responds to a variety of time sensitive information requests (Taskers) from the Director's Office.
• Researches pressing issues to provide sound, well informed recommendations to management.
• Maintain appropriate internal controls.

Promotion Potential

None, the position is at the full performance level, GS- 13.

Work Schedule

Monday- Friday 8:00am- 4:30pm

Compressed/Flexible

Available

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Position Description/PD#

Supervisory Program Specialist GS-12; PD: 38567A

Relocation/Recruitment Incentives

Not authorized

Bargaining Unit Position

No

Financial Disclosure Report

Not required

Requirements

Conditions of employment

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• Your performance and conduct;
• The needs and interests of the agency;
• Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 10/19/2026.

TIME-IN-GRADE REQUIREMENT

• For a GS-13 position you must have served 52 weeks at the GS-12.

Specialized Experience

One (1) year of Specialized Experience equivalent to at least the next lower grade level (GS-12). Specialized experience is defined as: experience applying and providing guidance on multiple fields of Human Resources rules, regulations, and procedures including Personnel Management, Recruitment and Staffing, Classification, Employee Benefits and Labor Relations.

Examples of specialized experience would typically include, but are not limited to

• Provide advice and guidance in the areas of staffing and recruitment
• Defending agency actions in front of a 3rd party hearing (FLRA, MSPB)
• Experience as the chief negotiator in labor negotiations

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work is primarily sedentary. Some walking is required for the tasks concerned. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

For more information on the "Who may apply" eligibility requirements, please refer to the

Education

There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Career Transition Assistance Plan (CTAP)

provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.