Supervisory Patient Representative

Veterans Health Administration; Cincinnati (OH); On-site; USD 93,000 - 121,000; Full time

Job summary

The Cincinnati VA Medical Center seeks a Supervisory Patient Representative to lead the Veteran Experience Office initiatives, reporting to the Associate Medical Center Director. The position anchors efforts to improve veteran experience across campus and clinics.

Responsibilities include leading initiatives with senior leadership, educating managers on veteran experience, and serving as a subject matter expert on engagement. On-site, weekday schedule.

Qualifications

• No educational substitution at this grade level.

Responsibilities

• Lead and coordinate the continuous improvement of Veteran experience.
• Work with senior executives to establish commitment to Veteran experience improvement.
• Educate managers and staff in Veteran experience philosophy and practices.
• Promote organization-wide patient-centeredness and engagement.
• Develop and articulate an organizational Veteran experience strategy.

Job description

• Department: Department of Veterans Affairs

The position of: Supervisory Patient Representative, serves as the Veteran Experience Officer (VEO, organizationally reporting to the Associate Medical Center Director. This position is located within the Veterans Health Administration (VHA) Health Care System (HCS) at the Department of Veteran Affairs (VA), located at the Cincinnati, OH VA Medical Center.

Key Responsibilities

The Cincinnati VA Medical Center (CVAMC) is a two-division campus located in Cincinnati, OH and Fort Thomas, KY serving 15 counties in Southwest OH, Northern Kentucky, and Southeast Indiana with 6 Community Based Outpatient Clinics located in Bellevue, KY; Florence, KY; Lawrenceburg, IN; Hamilton, OH; Clermont County, OH, and Georgetown, OH.

The CVAMC also supports two off main campus locations in the Cincinnati area via an Eye Center and Mental Health Outreach Community Division. Major Duties: Lead, coordinate, and manage the continuous improvement of Veteran experience. Work with senior executives to establish strong commitment and support improving Veteran experience. Educate managers and line employees in philosophy and techniques of Veteran experience improvement.

Promote an organization-wide approach to patient-centeredness and engagement. Engage the workforce to sustain Veteran experience initiatives. Serve as a change agent and work closely with hospital leaders in identifying priority areas, developing goals, planning improvement, and measuring effectiveness. Serve as the subject matter expert on established and evolving best practices related to employee engagement and Veteran experience.

Develop and articulate an organizational Veteran experience strategy. Facilitate development of detailed work plans related to patient experience. Collaborate with departments and units to operationalize the Veteran experience strategy. Set objectives and benchmark performance. Work Schedule: Monday - Friday, 7:30am - 4:00pm Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Patient Representative/PD935780 Relocation/Recruitment Incentives: Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $93231 – $121203/yr.

What is the application deadline?

Applications close on 2026-10-08.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government