Veteran Experience Leader (Supervisory Patient Rep)

Veterans Health Administration; Cincinnati (OH); On-site; USD 93,000 - 121,000; Full time

Job summary

The Cincinnati VA Medical Center seeks a Supervisory Patient Representative to lead the Veteran Experience Office initiatives, reporting to the Associate Medical Center Director. The position anchors efforts to improve veteran experience across campus and clinics.

Responsibilities include leading initiatives with senior leadership, educating managers on veteran experience, and serving as a subject matter expert on engagement. On-site, weekday schedule.

Qualifications

• No educational substitution at this grade level.

Responsibilities

• Lead and coordinate the continuous improvement of Veteran experience.
• Work with senior executives to establish commitment to Veteran experience improvement.
• Educate managers and staff in Veteran experience philosophy and practices.
• Promote organization-wide patient-centeredness and engagement.
• Develop and articulate an organizational Veteran experience strategy.

Job description

The Cincinnati VA Medical Center seeks a Supervisory Patient Representative to lead the Veteran Experience Office initiatives, reporting to the Associate Medical Center Director. The position anchors efforts to improve veteran experience across campus and clinics.

Responsibilities include leading initiatives with senior leadership, educating managers on veteran experience, and serving as a subject matter expert on engagement. On-site, weekday schedule.