Supervisory Medical Support Assistant - Community Care

US-Department-of-Veterans-Affair; Topeka (KS); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

The Supervisory Medical Support Assistant (MSA) position is located within the VA Eastern Kansas Health Care System, Veterans Community Care Service. The Supervisory MSA serves as direct line supervisor for Advanced MSA and Lead MSA staff in the VA Community Care department.

The Supervisory MSA is a professional who executes responsibilities with expertise, leadership, and creative approaches to daily patient care coordination.

Qualifications

• US citizenship is required.
• High school diploma or GED or equivalent.
• Proficient in spoken and written English per policy.

Responsabilités

• Provide advanced administrative patient support.
• Coordinate clinic appointment availability and scheduling across multiple clinics and community resources.
• Communicate with patient care team and external partners to ensure continuity of care.
• Enter and verify information into the electronic health record and patient systems.
• Participate in team huddles and planning to manage patient flow and priorities.

Connaissances

Collaboration

Prioritization

Communication

Care workflow

Medical terminology

Interdisciplinary teamwork

Formation

High school diploma or GED

Description du poste

The Supervisory Medical Support Assistant (MSA) position is located within the Veterans Community Care Service at the VA Eastern Kansas Health Care System. The Supervisory MSA serves as the direct line supervisor for Advanced MSA and Lead MSA staff in the VA Community Care department. The Supervisory MSA is a professional who executes position responsibilities that demonstrate expertise, leadership, experience, and creative approaches to the management of daily patient care coordination. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Be a citizen of the United States (U.S). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience: No experience required.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to the basic requirements for employment listed in paragraph 3 above, the following experience criteria must also be met when determining the grade of candidates.

Medical Support Assistant (Advanced) GS-6:

• (1) Experience. One year of experience equivalent to the [GS-5] grade level.
• (2) Assignment. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
• Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
• (c) Demonstrated Knowledge, Skills, and Abilities.

  Candidates must demonstrate ALL of the KSAs below:

  • i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
  • ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
  • iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
  • v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
  • vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Preferred Experience:

2 years experience in VA Community Care or 1 year supervisory experience.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/

The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy GS-06

Physical Requirements:

The Advanced MSA position is primarily sedentary and requires prolonged sitting and typing. The position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued sitting and lifting of at least 35 pounds on an occasional basis. Staff may rarely be exposed to Veterans who are combative, sedentary to delirium, dementia, or psychiatric disorders while in patient care areas.