Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs; Anchorage (AK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Federal health benefits

Retirement pension

Job summary

The Alaska VA Medical Center seeks a Supervisory Medical Support Assistant to lead patient support staff in the Office of Community Care. This federal role manages administrative duties, staffing, and performance evaluations, ensuring quality patient services in a complex healthcare environment.

Expect to oversee scheduling, workflow optimization, and collaboration with clinical teams. The position offers a structured federal benefits package and standard government work hours.

Qualifications

• Citizenship and English language proficiency required.
• Education: high school diploma or equivalent as listed; verification documents may be requested.
• Specialized experience to GS-7 level or higher required; supervision of MSAs or clerical staff is needed.
• Resume must show hours per week for work experience credit.
• GS-8 requires more advanced experience; education cannot substitute for experience.

Responsibilities

• Plan, organize, administer, and direct how support services are delivered.
• Supervise Ward Administration/outpatient clinic clerical support.
• Assign work, evaluate staff, and make awards/advancements recommendations.
• Provide briefings, orientations, and staff development.
• Manage resources, budgets, and equipment needs; forecast requirements.

Skills

Leading staff

Team leadership

Customer service

Communication

Decision making

Education

High school diploma or equivalent

Job description

Summary
the Alaska VA Medical Center is looking to fill Two Supervisory Medical Support Assistant position in Office of Community Care. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Summary
the Alaska VA Medical Center is looking to fill Two Supervisory Medical Support Assistant position in Office of Community Care. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.
Qualifications
Qualifications: To qualify for this position - applicants must meet all requirements by the announcement closing date
Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficient
• Education: High school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) If selected - to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended - applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria) Specialized Experience must possess one year of specialized experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary setting
• Resume must include hours per week for work experience credit
• At the GS-8 grade level education cannot be used as a substitution for the above specialized experience
• Candidates must demonstrate the KSAs below: (a) Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources - decision making - and empowering the team to collaborate and resolve problems within a complex systems environment
• (b) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements
• (c) Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• (d) Ability to provide briefings - orientations - staff development - and training in a patient support setting
• (e) Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs References: VA Handbook 5005/117 - Medical Support Assistant Qualification Standard - GS-679
• Published August 1 - 2019 The full performance level of this vacancy is GS 8
• Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however - there are no physical requirements for the 0679 Medical Support Assistant occupation.
  

Duties

• Total Rewards of a Allied Health Professional Duties: Supervisory Medical Support Assistants (SMSA) provide administrative support to our clinical colleagues in the care of our Nation's Veterans
• Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely - accurate - accessible health care
• VA is committed to cultivating a dedicated workforce of highly skilled employees who understand - believe in and take pride in VA's mission
• SMSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need
• The SMSA has the ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• The duties of this position include but are not limited to the following: Plans - organizes - administers - and directs how the support services work will be accomplished for the organizations served
• Planning - coordinating - analyzing - and directing the many diverse activities of the Ward Administration/outpatient specialty clinic sections that provide the clerical support for the professional and/or services
• Assigning work of subordinate staff which requires developing performance standards
• Resolving complex issues to ensure that patient services are met
• Evaluating new products - equipment and systems in order to make recommendations for improved operations
• Provides the technical and management guidance necessary to achieve the optimum use of the support service resources which require the application of highly specialized knowledge and skills
• Carries out a full range of administrative and supervisory duties - to include assignment of work - performance evaluations - selection of staff and recommendations for awards and advancements
• Organizes work - sets priorities and delegates tasks and responsibilities in order to meet deadlines
• Manages staffing requirements - manages priorities and coordinates work in order to complete duties in an accurate and timely manner
• Provides briefings - orientations - staff development and training
• Develops and formalizes performance evaluations for those under the direct supervision of this position
• Provides advisory services to all levels of management regarding the requirements and implications of the services provided and following protocols regarding the hospital's policy and regulations
• Provides advice to operating managers and supervisors in various departments on how provided services can assist in accomplishing their missions and programs
• Work Schedule: Mon-Fri 730am-400pm (tours discussed at interview) Compressed/Flexible: Not Available Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position
• Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized