Medical Support Assistant (Advanced)

Veterans Health Administration; Lecanto (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

The Veterans Health Administration is seeking an Advanced Medical Support Assistant to support the Patient Aligned Care Team (PACT) and Community Based Outpatient Clinics. The role focuses on administrative duties, patient scheduling, and interdepartmental coordination to ensure timely treatment of patients.

Responsibilities include managing appointment schedules, assisting with contingency planning, preserving patient safety, and facilitating CPRS data integration.

Qualifications

• Education recognized by the U.S. Department of Education from accredited colleges or universities.

Responsibilities

• Maintains appointment schedules for outpatient clinics.
• Assists with clinic access contingency plans by adjusting appointment times, locations or dates.
• Supports patient safety and integrates health/administrative information into CPRS.
• Screens calls and provides information following privacy rules and clinic processes.
• Assists with scheduling and training of other MSA levels and with Beneficiary Travel and related eligibility tasks.

Job description

• Department: Department of Veterans Affairs
• Schedule: Monday - Friday 8:00AM - 4:30PM

The Advanced Medical Support Assistant (MSA) position is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics that support the initiative as well as the Community Based Outpatient Clinics (CBOCs) and Community Living Center.

Key Responsibilities

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty Clinics, C&P and Call Center) and performs administrative duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The Advanced MSA may be required to serve on more than one PACT or in more than one Specialty Clinic area. Supports patient safety standards using the correct Veterans Affairs identification of all patients.

Explains the V A's mandate to collect insurance information to veterans, their families, and other patients. Ensures that all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS) by sending the documents to be scanned or performing the function within their area.

Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Completes accurate scheduling responsibilities and assists in training other MSA levels. Assist with the Beneficiary Travel Program and work with the Health Benefits Advisor Office/Member Services for eligibility and means test functions.

Receives/processes Secure Messaging, informs patients of the process to receive lab results, develops and manages a tracking system for consulted patients and monitors pre appointment requirements. Monitors patient flow, identifies existing and potential problem areas or delays in patient care delivery. Work Schedule: Monday - Friday 8:00AM - 4:30PM Functional Statement #: 72205F Total Rewards of a Allied Health Professional

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $49711 – $64623/yr.

What is the application deadline?

Applications close on 2026-10-12.

What is the work schedule?

This is a Monday - Friday 8:00AM - 4:30PM position.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.