Supervisory/Management (71431)

Semper; Melrose Park (IL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Semper in Stone Park, IL is seeking a CSR Manager to lead a team of 4–5 customer service representatives and coordinate projects across production, project management, and quality control. The role emphasizes understanding offset, digital, and wide-format printing, plus paper stocks and finishing options.

You will use Technique Print ERP software and assist with estimating and job planning while maintaining professional client relationships.

Qualifications

• 5–7 years of experience in offset printing.
• Previous experience managing a customer service team.
• College degree required.
• Prior customer service or print production experience.

Responsibilities

• Lead and manage a team of 4–5 Customer Service Representatives.
• Meet with customers to understand project requirements and establish priorities.
• Coordinate projects with production, project management, and quality control teams.
• Assist with job scheduling as needed.
• Serve as the primary point of contact for clients, providing product recommendations and project updates.
• Create work orders and convert completed orders into invoices using management software.
• Understand offset, digital, and wide-format printing processes, as well as paper stocks and finishing options.
• Utilize Technique Print ERP software (experience preferred).
• Support estimating and job planning activities when needed.
• Apply strong analytical and organizational skills to manage multiple projects effectively.
• Maintain a professional demeanor and represent the company with excellence.

Skills

Team leadership

Customer service

Project coordination

Communication

Education

College degree

Tools

Technique Print ERP

Job description

Job Description

CSR Manager – Stone Park, IL

Salary: $75,000–$100,000 per year

Benefits: Medical, Dental, Vision, and 401(k)

Our client is a custom print solutions company that takes a consultative approach to helping customers achieve their marketing goals. They are committed to delivering tailored print solutions that align with each client's unique needs and produce exceptional results.

Responsibilities

• Lead and manage a team of 4–5 Customer Service Representatives.
• Meet with customers to understand project requirements and establish priorities.
• Coordinate projects with production, project management, and quality control teams.
• Assist with job scheduling as needed.
• Serve as the primary point of contact for clients, providing product recommendations and project updates.
• Create work orders and convert completed orders into invoices using management software.
• Understand offset, digital, and wide-format printing processes, as well as paper stocks and finishing options.
• Utilize Technique Print ERP software (experience preferred).
• Support estimating and job planning activities when needed.
• Apply strong analytical and organizational skills to manage multiple projects effectively.
• Maintain a professional demeanor and represent the company with excellence.

Qualifications

• 5–7 years of experience in offset printing.
• Previous experience managing a customer service team.
• College degree required.
• Prior customer service or print production experience.
• Experience with Technique Print ERP software is preferred.
• Estimating and job planning experience is a plus, but not required.
• Excellent communication, organizational, and problem-solving skills.