Print Solutions CSR Manager – Team Lead

Semper; Melrose Park (IL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Semper in Stone Park, IL is seeking a CSR Manager to lead a team of 4–5 customer service representatives and coordinate projects across production, project management, and quality control. The role emphasizes understanding offset, digital, and wide-format printing, plus paper stocks and finishing options.

You will use Technique Print ERP software and assist with estimating and job planning while maintaining professional client relationships.

Qualifications

• 5–7 years of experience in offset printing.
• Previous experience managing a customer service team.
• College degree required.
• Prior customer service or print production experience.

Responsibilities

• Lead and manage a team of 4–5 Customer Service Representatives.
• Meet with customers to understand project requirements and establish priorities.
• Coordinate projects with production, project management, and quality control teams.
• Assist with job scheduling as needed.
• Serve as the primary point of contact for clients, providing product recommendations and project updates.
• Create work orders and convert completed orders into invoices using management software.
• Understand offset, digital, and wide-format printing processes, as well as paper stocks and finishing options.
• Utilize Technique Print ERP software (experience preferred).
• Support estimating and job planning activities when needed.
• Apply strong analytical and organizational skills to manage multiple projects effectively.
• Maintain a professional demeanor and represent the company with excellence.

Skills

Team leadership

Customer service

Project coordination

Communication

Education

College degree

Tools

Technique Print ERP

Job description

Semper in Stone Park, IL is seeking a CSR Manager to lead a team of 4–5 customer service representatives and coordinate projects across production, project management, and quality control. The role emphasizes understanding offset, digital, and wide-format printing, plus paper stocks and finishing options.

You will use Technique Print ERP software and assist with estimating and job planning while maintaining professional client relationships.