SUPERVISORY INFORMATION TECHNOLOGY SPECIALIST (CHIEF INMATE TECHNOLOGY SUPPORT SECTION)

U.S. Department of Justice; Washington (District of Columbia); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking government agency dedicated to public safety and community reentry. This role requires IT professionals who can ensure a secure environment while leveraging their skills in problem-solving and customer service. You will be instrumental in designing and implementing complex security systems, enhancing employee performance, and serving as a resource for technical issues. If you are passionate about making a difference in the community and possess the necessary IT experience, this is an exciting opportunity to contribute to meaningful change.

Qualifications

• Experience in IT-related roles demonstrating key competencies.
• Specialized experience in security and system software implementation.

Responsibilities

• Foster a secure environment for public safety and successful reentry.
• Design and implement IT systems and security measures.

Skills

Attention to detail

Customer Service

Oral communication

Problem Solving

Job description

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.
Duties

Requirements

• U.S. Citizenship is Required.
• See Special Conditions of Employment Section.
• Selective Service Requirement: http://www.sss.gov

Qualifications

To be considered for the position, you must meet the following qualification requirements.

Basic Requirements:

Education:

There is no substitution of education for specialized experience at this grade level.

OR

Experience:

You must have IT related experience demonstrating each of the four competencies listed below.

• Attention to detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of this qualifying experience are:

• Experience in designing and/or implementing complex security and system software or hardware for personal computers on a wide area network or a large-scale mainframe system.
• Experience developing plans, programs or training to enhance employee performance or career development.
• Experience designing, installing, configuring and maintaining a complex arrangement of network computer resources.
• Experience serving as a computer contact and resource person for others internal and external to the organization on critical/technical issues.
• Performs bench-mark tests of proposed new equipment. Advises upper management of newly developed cost-effective alternatives to present telecommunications and networking equipment.

If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**